Patient Account Representative

The Resource Co; Winston-Salem (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

The Resource Co in Winston-Salem, NC is seeking a Patient Account Representative to join our anesthesia practice clients. The role focuses on insurance billing and collections for patient and third-party payers.

You will follow up on unpaid and underpaid claims, strive for maximum reimbursement, and support daily Billing Department tasks. This is an onsite, full-time role with $20 per hour and occasional bonus potential.

Qualifications

• Education: High school diploma or GED required.
• Experience: Two years in a related field preferred.
• Strong data entry, billing, and customer service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage insurance billing and collections for patients and payers.
• Follow up on unpaid, underpaid, and overpaid claims.
• Pursue maximum reimbursement for services rendered.
• Provide backup support to Billing Department as needed.

Skills

Data entry

Multi-tasking

Analytical thinking

Communication skills

Customer service

Self-starter

Organizational skills

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our client, a leading Triad area anesthesia practice serving over 56,000 patients a year, is seeking a Patient Account Representative to join their team in Winston-Salem, NC. With a team of more than 30 board-certified anesthesiologists, they work with patients in settings ranging from physician offices to large regional hospitals.

The Patient Account Representative is primarily responsible for the insurance billing and collection processes of patients' and third-party payers' assigned financial classes, seeking maximum reimbursement for services rendered. This involves following up on unpaid, underpaid, and overpaid claims, ensuring that best efforts to collect the total amount due have been utilized. This position assists with other day-to-day functions of the team as well. It provides backup support to the Billing Department as needed to ensure that processes are completed promptly and accurately.

Compensation: $20/hour (plus bonus potential twice per year)

Location: Winston-Salem, NC (100% onsite)

Qualifications:

Education

• High school diploma or GED required

Experience

• Two years of experience in a related field preferred

Skills, Knowledge, and Abilities:

• Proficient in Microsoft Word, Excel, and Outlook
• Efficient and accurate keying and data entry skills
• Ability to multi-task and work effectively while completing tasks within expected deadlines
• Ability to think analytically to make decisions
• Self-starter who can perform duties independently
• Strong attention to detail and excellent organizational skills
• Ability to resolve problems and draw valid conclusions
• Possess strong communication skills to clearly and effectively communicate both written and verbally with colleagues, providers, and all levels of management
• Ability to practice customer service concepts by communicating clearly and concisely in person and on the phone to establish/maintain cooperative relationships with patients and third-party payers