Patient Account Representative

San Antonio Regional Hospital; Upland (CA); On-site; USD 32,000 - 44,000; Full time

Job summary

San Antonio Regional Hospital is seeking a billing and accounts receivable professional to oversee the patient encounter process, ensuring top-tier customer service and accurate billing practices.

The role requires 1–3 years in healthcare billing with a solid financial background, including knowledge of HIPAA guidelines and proficiency in Microsoft Word, Excel, and Outlook. Strong communication and analytic skills are essential.

Qualifications

• Education as stated.
• 1–3 years’ diverse healthcare experience with healthcare billing/collection.
• Financial background in accounts receivable.

Responsibilities

• Oversee the management of patient encounters to ensure excellent customer service.
• Ensure compliant billing and collection processes across the department.
• Manage correspondence, claim follow-up, and payment reconciliation; review KPI compliance.

Skills

Communication

Analytical skills

HIPAA guidelines

Education

High school diploma or GED preferred

Tools

Microsoft Word

Excel

Outlook

Desktop computers

Ten-key

Job description

JOB SUMMARY

Responsible for the overall management of the patient encounter to ensure effective customer service, compliant billing and collection, correspondence management, claim follow-up, accurate payment and adjustment reconciliation, correspondence review and compliance of overall K.P.I. and departmental standards.

Overview

JOB SUMMARY

Responsible for the overall management of the patient encounter to ensure effective customer service, compliant billing and collection, correspondence management, claim follow-up, accurate payment and adjustment reconciliation, correspondence review and compliance of overall K.P.I. and departmental standards.

Minimum Qualifications

Education: High school diploma or GED preferred.

Experience: An individual with one to three years’ diverse experience in a healthcare setting, with comprehension of medical billing and collection, with a financial background in account receivable.

Knowledge and Skills: Ability to communicate effectively with others, strong analytical skills. Knowledge of regulatory billing and HIPAA guidelines.

Equipment: Competent in the use of desktop computers, ten key, copy machine and fax machine. Proficient in Microsoft word, excel, outlook and similar programs.

Physical Requirements: Must be able to perform the essential physical requirements of the job as noted on the job description.

PAY RANGE

$23.00 - $31.82

The posted pay range reflects the lowest to highest pay that was available for this position at the time of posting and may be subject to change. Salary offers are determined by candidate’s relevant experience and skills. For per diem positions, a standard rate is used based on market data and not the candidate’s individual experience.