Patient Account Representative

Credit Management Company; Pittsburgh (Allegheny County); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading accounts receivables company is seeking a Patient Account Representative to join their remote team. The role involves managing patient accounts, providing excellent customer service, and ensuring accurate billing. Candidates should have experience in call centers and medical billing, along with strong communication and negotiation skills. This position offers the chance to work in a dynamic environment with a focus on customer satisfaction.

Qualifications

• 2 years call center experience.
• 2 years medical billing / insurance verification experience.
• 1 year successful remote work experience.

Responsibilities

• Communicate with patients via telephone, managing inbound and outbound calls.
• Negotiate settlements and payment plans, process payments, and keep detailed records.
• Educate patients on balances owed and meet financial goals.

Skills

Negotiation

Conflict Resolution

Persuasive Speaking

Active Listening

Multi-tasking

Attention to Detail

Customer Service

Communication

Critical Thinking

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Patient Account Representative role at Credit Management Company.

Position Summary:

CMC is a full-service accounts receivables company with over 50 years of experience providing superior customer service. Due to our growth, we have immediate openings for remote, motivated individuals who can succeed in a virtual environment.

Required Experience:

• 2 years call center experience
• 2 years medical billing / insurance verification experience
• 1 year successful remote work experience

Job Responsibilities:

• Communicate with patients via telephone, managing inbound and outbound calls.
• Manage multiple accounts, resolving patient balances.
• Provide excellent customer service, demonstrating patience and diligence.
• Follow up with patients and insurance carriers.
• Negotiate settlements and payment plans, process payments, and keep detailed records.
• Use automated dialing and navigate multiple databases and portals for payments and insurance verification.
• Educate patients on balances owed and meet financial goals.

Minimum Education:

• High School Diploma or equivalent

Skills and Knowledge:

• Negotiation and conflict resolution skills
• Persuasive speaking and active listening
• Multi-tasking, prioritization, and attention to detail
• Excellent customer service and communication skills
• Proficiency in computer skills and virtual work environment
• Critical thinking and problem-solving abilities
• Reliability, responsibility, goal-oriented, flexible
• Pre-employment screening pass required
• Bilingual in Spanish is a plus

Additional Information:

Credit Management Company is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.