Patient Account Representative

RSource; United States; Remote; USD 34,000 - 36,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Account Representative responsible for addressing patient billing issues and maintaining accurate accounts. This remote role requires strong communication skills and at least 2 years of experience. Join a supportive team that prioritizes patient care and enjoys competitive benefits including medical insurance and generous PTO.

Benefits

Competitive benefits package

Medical, dental, vision insurance

Short term and long term disability

401k

Generous PTO policy

Qualifications

• Minimum 2-years' experience or equivalent education.
• Strong familiarity with healthcare terminology.
• Ability to handle sensitive Patient Health Information.

Responsibilities

• Resolve patient billing issues by contacting patients and insurance.
• Review and follow up on accounts for payment sources.
• Maintain integrity of Patient Health Information.

Skills

Time-management

Problem-solving

Communication

Education

High school diploma or GED

Associate degree or equivalent work experience

Medical billing related credentials

Tools

Healthcare billing software

Job description

Career Opportunities with Knowtion Health

A great place to work.

Knowtion Health participates in E-Verify

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Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients?

The Patient Account Representative is responsible for, analyzing, and resolving patient account billing issues by contacting patients, insurance providers, and healthcare systems to resolve patient billing issues and to facilitate payment.

Pay starts at $16.50/hour

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry. Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving. We quickly identify new challenges and develop solutions, so you won’t simply be doing what was done last year. Our new employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment; dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Reviews open accounts to determine payment source and follows-up on accounts to determine account status
• Reviews payer contracts to determine reimbursement
• Reviews client host systems
• Reviews 835’s and EOB’s for appropriate adjustments and payments
• Reviews and resolves payment variances, denials and credit balances
• Works correspondence related to the accounts
• Notates account follow-up actions clearly and concisely
• Escalates issues when identified
• Maintains integrity of Patient Health Information
• Meets daily productivity goals
• Meets Internal Quality Control (IQC) standards

What you bring:

• Minimum of 2-years’ experience or equivalent combination of education, certification, and experience
• High school diploma or GED required. An associate degree or equivalent work experience preferred
• Medical billing related credentials from a certifying institution preferred.
• Familiarity and knowledge of healthcare terminology
• Familiarity with HIPAA and PHI concepts
• Ability to work on a computer and familiarity with healthcare billing software
• Strong time-management and problem-solving skills
• Ability to work effectively in a highly organized manner and be extremely detail oriented
• Ability to communicate well in person, email, and telephone
• Communication skills with a problem-solving attitude
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus

The above statements are intended to provide the general nature and level of work being performed by most people assigned to the position. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

This position is remote and requires a dedicated, distraction-free workspace at home. We offer a competitive benefits package including medical, dental, vision, life insurance, short term disability, long term disability, paid holidays, 401k, and a generous PTO policy.

Knowtion Health gives priority to applicants located in the following states: AR, AL, AZ, FL, GA, IL, KS, KY, MD, MA, MN, NC, OH, OK, PA, SC, TN, TX, WV, VA

We are aware there are instances where individuals are receiving job offers that fraudulently allege to be from Knowtion Health. This type of fraud can be carried out through false websites, or through fake e-mails claiming to be from the company. We never ask for personal information such as your bank account, Social Security numbers or National ID’s.

Legitimate communication will come from an @knowtionhealth.com email address, or through Knowtion Health via ClearCompany.