Patient Account Representative

Credit Management Company; Pittsburgh (Allegheny County); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in accounts receivables is seeking a motivated Patient Account Representative to join their remote team. This role involves managing patient accounts, providing exceptional customer service, and utilizing automated dialing technology to communicate effectively. Ideal candidates will have a strong background in call center operations and medical billing, along with excellent negotiation and problem-solving skills. Join a company that values diversity and is committed to delivering superior service while achieving financial goals. If you thrive in a virtual environment and are passionate about helping others, this opportunity is perfect for you.

Qualifications

• 2 years of call center experience required.
• High School Diploma or Equivalent is mandatory.
• Bilingual proficiency in Spanish is a plus.

Responsibilities

• Communicate with patients via telephone for account management.
• Negotiate settlements and payment plans with patients.
• Keep detailed records of all customer communications.

Skills

Call Center Experience

Medical Billing

Insurance Verification

Customer Service Skills

Negotiation Skills

Bilingual Proficiency in Spanish

Education

High School Diploma or Equivalent

Tools

Automated Dialing Technology

Insurance Verification Websites

Payment Portals

Job description

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Position Summary

CMC is a full-service accounts receivables company that has been in business for over 50 years providing superior customer service to our clients. Due to our continued growth and success, we have immediate openings for dynamic, motivated individuals to work remotely. The ideal candidate has a proven ability to succeed in a virtual environment.

Required Experience

• 2 years call center experience required.
• 2 years medical billing / insurance verification experience required.
• 1 year successful remote experience required.

Job Duties

• Communicate with patients via telephone on an inbound and outbound dialing system.
• Manage multiple accounts to resolve patient account balances.
• Demonstrate superior customer service skills, patience, and diligence with each account.
• Provide consistent follow-up with patients and third-party insurance carriers.
• Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
• Keep detailed records of all customer communications, payment plans, and amounts paid.
• Use automated dialing technology.
• Follow scripting specific to client requirements, state, and federal laws.
• Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
• Navigate multiple payment portals to process payments, establish recurring payments, and follow PCI compliance scripting.
• Verify patient eligibility through insurance verification websites.
• Educate patients on balances owed with detailed explanations.
• Meet and/or exceed monthly financial goals.

Education

High School Diploma or Equivalent required.

Knowledge And Skills

• Skill in negotiating and resolving conflicts.
• Persuasive speaking and critical listening skills.
• Ability to multi-task, prioritize, and meet deadlines with high attention to detail.
• Excellent customer service, problem-solving, organizational, and communication skills.
• Proficiency in computer skills and success in a virtual environment.
• Critical thinking and investigative skills for patient resolution.
• Reliability, responsibility, goal orientation, and flexibility.
• Ability to pass pre-employment screening.
• Bilingual proficiency in Spanish is a plus.

Credit Management Company is an Equal Opportunity Employer, committed to diversity and inclusion in all employment practices.