Patient Account Representative

Opelousas General Health System; Opelousas (LA); Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Opelousas General Health System in Louisiana is seeking a billing/AR associate to follow up on payer accounts, assist patients with insurance and billing questions, and support the business office operations.

The role involves documenting accounts, checking claim status, making collection calls, handling inquiries, and assisting with refunds and daily tasks while maintaining confidentiality and courteous service.

Qualifikationen

• High School Diploma or GED required.
• Business-related experience required.
• Strong computer skills required.

Aufgaben

• Document patient accounts with notes on all phone and personal contacts.
• Check status on claims for patients requesting follow up on their claim.
• Place telephone calls on outstanding A/R balances as directed by supervisor.
• Respond timely to messages left on voice mail.
• Pull and research EOBs to assist patients with questions on payments, network discounts, and copays which determines their balances.
• Direct and provide assistance to patients in a courteous and positive manner.
• Assist supervisor with duties and special projects daily; Collects money for hospital.
• Document and forwards patient complaints to supervisor.
• Receive and document phone messages for co-workers accurately and in a professional manner.
• Handle phone inquiries with courtesy, accuracy, and respect for confidentiality.
• Assist co-workers in the completion of daily tasks or special projects to support the department’s efficiency.
• Research, completes and documents refunds daily.

Kenntnisse

Computer skills

Ausbildung

High School Diploma/GED

Jobbeschreibung

Follows up on insurance, government, and worker compensation payers in regards to at risk and past due A/R. Assists all patients with insurance questions and billing questions and serves as back up to other collection staff. Collects payments on patient accounts, posts and issues receipts. Responsible for handling phone calls coming in to the business office.

Essential Duties And Responsibilities

• Documents patient account with notes on all phone and personal contacts.
• Checks status on claims for patients requesting follow up on their claim.
• Places telephone calls on outstanding A/R balances as directed by supervisor.
• Responds timely to messages left on voice mail.
• Pulls and researches EOB’s to assist patients with questions on payments, network discounts, and copays which determines their balances.
• Directs and provides assistance to patients in a courteous and positive manner.
• Assists supervisor with duties and special projects daily. Collects money for hospital.
• Documents and forwards patient complaints to supervisor.
• Receives and documents phone messages for co-workers accurately and in a professional manner.
• Handles phone inquiries with courtesy, accuracy, and respect for confidentiality.
• Assists co-workers in the completion of daily tasks or special projects to support the department’s efficiency.
• Researches, completes and documents refunds daily.

Education

High School Diploma/GED required.

Experience

Computer skills are required and business related experience required.