Patient Account Representative

Stillwater Medical Center; Oklahoma; On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Account Representative to join their Central Billing Office. The role involves managing billing and account resolution while ensuring compliance with healthcare protocols. Ideal candidates will have strong organizational and communication skills, with experience in medical billing. Join a recognized workplace with excellent benefits and a commitment to team success.

Benefits

Excellent benefits

New wages

Qualifications

• Experience in medical office and/or hospital billing environment.
• Knowledge of insurance claims processing and managed care plan benefits.

Responsibilities

• Responsible for accurate posting, billing, or account resolution.
• Communicates with CBO leadership to resolve payer/claim submission issues.

Skills

Organizational Skills

Communication

Analytical Skills

Education

High School Graduate

Some College Preferred

Tools

Microsoft Office

Job description

Join to apply for the Patient Account Representative role at Stillwater Medical Center.

Role

• Positive attitude - always willing to lend a hand when needed
• Detail oriented with great organizational skills
• Flexible team player who is committed and accountable

Our Central Billing Office is looking to add a new team member to our Commercial Follow Up Team.

Key attributes we need in this role:

• Positive attitude - always willing to lend a hand when needed
• Detail oriented with great organizational skills
• Flexible team player who is committed and accountable

Why choose Stillwater Medical?

• Excellent benefits
• New wages!
• Modern Healthcare's Best Places to Work - since 2012

Details:

• Weekdays 8:00am-5:00pm
• Full-time, 40 hours per week

Job Summary: Responsible for accurate and timely posting, billing, or account resolution as assigned to contribute to the success of the CBO team objectives. Analyzes and takes appropriate action steps according to SMC protocols. Responds appropriately to patient and other customer inquiries. Achieves required payer knowledge and coordinates appropriately with hospital departments, clinics, or patients to resolve coverage issues. Strives to achieve targeted benchmarks and exceed collection goals for prompt account resolution. Communicates timely and appropriately with CBO leadership team to identify and resolve payer/claim submission issues. Performs assigned duties independently with guidance from manager or team leader.

Qualifications:

• High School Graduate or equivalent and some college preferred
• Experience working in medical office and/or hospital billing environment
• Ability to perform basic mathematical tasks
• Knowledge of insurance claims processing and managed care plan benefits
• Understands the purpose of CPT, HCPCS, ICD-10, and Revenue Codes
• Knowledge of UB-04 and/or CMS 1500 claims and electronic claims submission
• Demonstrates effective analytical, oral, and written communication skills
• Knowledge of basic medical terminology
• Understand the ethics of confidentiality and healthcare compliance
• Average computer and data entry skills as required in the healthcare industry
• Ability to use Microsoft Office applications effectively (i.e., Excel, Word, Outlook)
• Strong organizational skills and the ability to manage multiple assignments daily

Physical Requirements:

• Able to sit and maintain work focus for extended periods
• Able to stand and walk for extended periods to meet necessary meeting, training, and work schedules
• Must have adequate perception of sounds or adequate hearing with corrections
• Adequate vision, or correctable with glasses/contacts, to prepare reports and read written materials
• Able to speak clearly and distinctly with staff, physicians, patients, and families
• Able to hear to converse with others on the phone
• Demonstrates the ability to make decisions and accomplish tasks in a high work volume environment to meet the necessary goals and deadlines
• Demonstrates adequate vision to read and prepare documents accurately
• Possess motor skills and coordination to effectively use computers and office equipment