PATIENT ACCOUNT REPRESENTATITVE 2 (100% FTE, DAYS)

University of Washington; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established health system is seeking a Patient Account Representative 2 to join its dynamic team. This role offers the opportunity to work in a remote environment while contributing to patient financial services. The successful candidate will be responsible for managing billing forms, analyzing accounts, and ensuring compliance with regulatory requirements. With a commitment to diversity and inclusion, this organization fosters a supportive atmosphere for its employees. If you are passionate about making a difference in healthcare and possess strong customer service skills, this position is perfect for you.

Benefits

Generous Benefits

Work/Life Programs

Diversity and Inclusion Initiatives

Qualifications

• High school diploma or equivalent plus two years of experience in patient accounting.
• Experience in customer service or related office environment is essential.

Responsibilities

• Edit and prepare billing forms according to regulatory and payer requirements.
• Analyze unresolved accounts and address payer denials effectively.
• Communicate with medical staff and third-party payers regarding patient accounts.

Skills

Patient Accounting

Customer Service

Billing Forms Preparation

Financial Assessment

Effective Communication

Education

High School Diploma

Equivalent Experience

Job description

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PATIENT ACCOUNT REPRESENTATIVE 2 (100% FTE, DAYS)

Req #: 245621

Department: UW MEDICINE - PATIENT FINANCIAL SERVICES

Job Location: Remote/Hybrid

Posting Date: 04/30/2025

Closing Date: 05/13/2025

Union Position: Yes

Shift: First Shift

Benefits: This position offers opportunities to work in a fast-paced, challenging, diverse, and rewarding environment. Employees enjoy generous benefits and work/life programs. For detailed information on benefits, click here.

About UW Medicine's Patient Financial Services

UW Medicine's Patient Financial Services department has an outstanding opportunity for a Patient Account Representative 2.

Work Schedule

• 100% FTE, 40 hours per week
• Remote work environment
• Day shift

Job Responsibilities

• Edit and prepare billing forms such as UB, CMS 1500, ADA, according to regulatory and payer requirements.
• Analyze unresolved accounts and take appropriate action, including addressing payer denials.
• Assess patients' financial information to determine their ability to pay or qualify for assistance.
• Review credit balance accounts and act accordingly.
• Meet departmental deadlines and quality standards.
• Prepare Accounts Receivable adjustments.
• Use available resources to verify eligibility.
• Update patient demographic, financial, and payer information in systems.
• Communicate effectively with medical staff, patients, and third-party payers.
• Review entire patient accounts and determine appropriate resolution strategies.

Required Qualifications

High school diploma or equivalent plus two years of experience in patient accounting, customer service, or related office environment, or equivalent education and experience.

About UW Medicine

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. Our mission is to improve public health through advancing medical knowledge, providing outstanding care, and training future health professionals.

Our team of nearly 29,000 professionals collaborates to deliver high-quality work with integrity and compassion, fostering an inclusive and respectful environment for patients, families, students, and colleagues. Our organization includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Join our team and help us make life healthier for everyone in our community.

UW is committed to diversity and inclusion, respecting all experiences, perspectives, and identities. We strive to create welcoming workplaces and learning environments.

For disability accommodations during the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants will need to disclose any substantiated findings or investigations related to sexual misconduct from current or past employment, as required by Washington state law.