Patient Account Representative

Select Medical; Camp Hill (Cumberland County); Hybrid; Full time

Job summary

Select Medical is hiring a Patient Account Representative to join their team. This role involves investigating insurance claim issues and providing excellent customer service. The company offers a dynamic work environment, with opportunities for career growth and a thorough orientation program. Full-time positions come with comprehensive benefits, including health insurance and paid time off.

Benefits

Paid Time Off (PTO)

Health, Dental, and Vision Insurance

401(k) retirement plan with company match

Flexible hours with no required weekends

Paid training

Qualifications

• One year of customer service experience in retail, hospitality, banking, or healthcare.
• Strong organizational and problem-solving skills.
• Adaptable with excellent verbal and written communication skills.

Responsibilities

• Investigate and follow up on overdue account balances for overdue payments.
• Review accounts to confirm clean claims are reaching the correct payor.
• Make outgoing calls to patients and insurance companies regarding claim status.

Skills

Customer Service

Problem Solving

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Overview

Patient Account Representative

Starting at $16.50 per hour

Why work for Select?

We are committed to your growth and success!

-Career Advancement opportunities

-Competitive pay, benefits and PTO

-Eligible for referral bonuses

-Thorough orientation program

-Team oriented environment

- No required weekends

Do you enjoy puzzles and research? Are you results-oriented? If so, our Patient Account Representative position may be a phenomenal career for you within Select Medical!

Our dynamic team has the responsibility of resolving outstanding insurance claims so that our patients are not impacted.

We offer an exceptional employee experience, full-time hours, full benefits, paid training, and advancement opportunities.

Our team offers flexible, first shift, Monday through Friday schedules. This would include two fifteen minute breaks and one half-hour lunch. We allow for casual work attire, jeans are our norm!

As a member of the Account Receivables team, you will resolve unpaid insurance claims balances accurately. You will independently work towards daily goals with the greater team goal of ensuring our patients are not billed incorrectly.

Our paid-training will ensure you are given the tools and foundation to analyze accounts and the ability to contact the payors (Insurance Companies) in a professional fashion.

Responsibilities

• Investigate and follow-up on all open account balances overdue for 45 days or more to determine reason for non-payment. Contact responsible party to establish reason for delinquency, document in system all verbal and written communication relative to overdue account, and institute timely follow-up with responsible party as a result of last contact to assure progress in resolving account with payment.
• Review accounts with initial evaluations as early as 21 days old in order to confirm that clean claims are reaching the correct payor.
• Make outgoing calls to patients, insurance companies and attorneys regarding claim status in order to reduce both outstanding receivables and DSO.
• Manage correspondence related to designated work load.
• Address incoming center/field inquiries as necessary and in accordance with departmental guidelines.
• Identify and resolve issues impacting the timely collection of open receivables.
• Provide timely notification to the appropriate managerial staff of any identified payor issues.
• Counsel patients on financial options and establish payment plan or begin dunning letter process and follow-up as needed.
• As necessary, request account adjustments as identified via write off requests and refund requests.
• Recommend accounts to an outside agency based upon company guidelines.
• Notify database operations of changes or additions to specific payor, plan, contract, address, or other pertinent information as necessary.
• Meet the expectations and goals for productivity and cash targets as set forth by management
• Performs other duties or special projects as assigned.

Qualifications

POSITION REQUIREMENTS

• High School Diploma or GED
• One year of customer service experience – Retail/Hospitality/Banking/Healthcare

PREFERRED QUALIFCATIONS

• One year of experience in an office setting, medical environment preferred
• Computer skills, including Microsoft Office products, and familiarity with internet research
• Strong organization skills and the proven experience in the ability to problem solve.
• Adaptable, detail orientation and strong organization skills are preferred.
• Excellent verbal and written communication skills
• Strong interest to develop career path

Working Conditions:

• Office Environment

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Hybrid Remote Work Structure
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans