Patient Account Represenative

Aleracare; Sandy (UT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

One paid community service day

Job summary

Pure Infusion is seeking a Patient Account Representative to join our Sandy, Utah team. You will be the first line of support for patients regarding statements, balances, and payment options, explaining charges in clear terms and guiding payment plans.

This role emphasizes empathy, accuracy, and collaboration with senior billers and clinic staff to resolve billing questions and ensure patients understand their bills and options.

Qualifications

• Experience in medical billing, patient access, or a call center role.
• Ability to explain financial information in clear, simple language.
• Comfort taking payments and setting up payment plans.
• High attention to detail and reliable documentation.
• Ability to work in a fast-paced, phone-heavy environment.
• Commitment to confidentiality and HIPAA compliance.

Responsibilities

• Answer incoming patient calls about statements, balances, and payment options with professionalism.
• Explain statements, including deductibles, co-insurance, and drug costs, in simple terms.
• Take payments over the phone and issue confirmations.
• Set up and maintain patient payment plans with documented terms.
• Make outbound calls to remind patients of balances and adjust plans.
• Triage complex billing questions to senior billers for review.
• Document every interaction in billing system (e.g., AdvancedMD, Waystar).
• Collaborate with senior billers and clinic staff to resolve patient concerns.

Skills

Medical billing experience

Communication skills

Payment collection

Attention to detail

HIPAA compliance

Fast-paced environment adaptation

Job description

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

Our Core Values

We live by four core values that define our culture and guide our hiring:

People-Obsessed

We care deeply about patients, teammates, referring providers, and every person who interacts with Pure Infusion.

Relentlessly Improving

We look for ways to make every visit, every process, and every interaction better than it was yesterday.

We are willing to challenge old healthcare assumptions and build a better model for patients and teams.

Grateful

We serve with humility, appreciate the people around us, and believe gratitude should turn into action.

Schedule and Benefits Snapshot

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off.

• Competitive hourly rate
• 401(k) Matching
• Health, Vision, and Dental Insurance
• Over 20 days of paid time off annually
• One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about

Patient Account Representative

High-cost infusion therapies can transform patients' lives, but their bills can be confusing and stressful. We're looking for a Patient Account Representative who can turn that stress into clarity, one phone call at a time.

Why This Role Feels Different

This isn't a scripted, transactional call center job. Every conversation you have is with a patient trying to understand what they owe and why, and how you explain it can be the difference between a patient who feels supported and one who feels lost.

You'll be the calm, clear voice on the other end of the line, helping patients make sense of deductibles, co-insurance, specialty drug costs, and infusion chair fees, and finding payment solutions that actually work for them.

If you like being the person who makes hard conversations easier, this role gives you that chance every single day.

The Job

As a Patient Account Representative, you are the first line of support for patients calling about their statements, balances, and payment options. You will answer incoming calls, explain statements in plain language, accept payments, set up payment plans, and triage more complex issues to Senior Medical Billers for deeper review.

Key Responsibilities

• Answer incoming patient calls about infusion billing statements, balances, and payment options with professionalism and empathy.
• Clearly explain patient statements, including deductibles, co-insurance, specialty drug costs, infusion chair fees, and payment responsibilities in simple, understandable terms.
• Take payments over the phone, process transactions securely, and issue confirmations according to policy.
• Set up and maintain patient payment plans that follow organizational guidelines, documenting terms and next steps.
• Conduct outbound calls to patients to remind them of balances, take payments, and establish or adjust payment plans.
• Triage complex billing, coding, or payer-related questions to Senior Medical Billers, ensuring all relevant details captured for efficient follow-up.
• Accurately document every interaction in the billing system (e.g., AdvancedMD, Waystar, or similar), including questions, explanations given, and actions taken.
• Collaborate with senior billers, financial counselors, and clinic staff to resolve patient concerns and close the loop with patients when follow-up is completed.

The Ideal Candidate

• Meet or exceed department standards for call quality, professionalism, and empathy in all patient interactions.
• Keep up with expectations for average speed of answer, call handling time, and after-call documentation.
• Take pride in high patient satisfaction on surveys and quality reviews related to billing and payment support.
• Maintain accurate, complete, and timely documentation on all accounts and calls.
• Bring strong communication skills and the ability to explain financial information in clear, simple language.
• Feel comfortable discussing balances, taking payments, and setting up payment plans with tact and empathy.

Required Qualifications

• Experience in medical billing, patient access, or a call center role (infusion or specialty pharmacy experience preferred).
• Strong communication skills with the ability to explain financial information in clear, simple language.
• Comfort taking payments, discussing balances, and setting up payment plans with tact and empathy.
• High attention to detail, reliability, and accuracy in documentation and handling of financial information.
• Ability to work in a fast-paced, phone-heavy environment while staying calm, patient, and professional.
• Commitment to confidentiality and compliance with HIPAA and organizational policies.

The pay range for this role is:
21 - 25 USD per hour(Sandy HQ)