Compassionate Patient Billing Specialist

Pure Infusion; Sandy (UT); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

401(k) Matching

Health, Vision, and Dental Insurance

Paid time off

Community service day

Job summary

Pure Infusion in Utah is seeking a Patient Account Representative to be the calm, clear voice handling statements, balances, and payment options with empathy.

You will answer calls, explain charges in plain language, process payments, set up plans, and escalate complex matters to Senior Medical Billers.

Collaborate with clinicians and billing colleagues to resolve questions, document interactions in AdvancedMD or Waystar, and help patients feel supported and understood.

Qualifications

• Experience in medical billing, patient access, or a call center role (infusion or specialty pharmacy experience preferred).
• Strong communication skills with the ability to explain financial information in clear, simple language.
• Comfort taking payments, discussing balances, and setting up payment plans with tact and empathy.
• High attention to detail, reliability, and accuracy in documentation and handling of financial information.
• Ability to work in a fast-paced, phone-heavy environment while staying calm, patient, and professional.

Responsibilities

• Answer incoming patient calls about infusion billing statements, balances, and payment options with professionalism and empathy.
• Clearly explain patient statements, including deductibles, co-insurance, specialty drug costs, infusion chair fees, and payment responsibilities in simple, understandable terms.
• Take payments over the phone, process transactions securely, and issue confirmations according to policy.
• Set up and maintain patient payment plans that follow organizational guidelines, documenting terms and next steps.
• Conduct outbound calls to patients to remind them of balances, take payments, and establish or adjust payment plans.
• Triage complex billing, coding, or payer-related questions to Senior Medical Billers, ensuring all relevant details are captured for efficient follow-up.
• Accurately document every interaction in the billing system (e.g., AdvancedMD, Waystar, or similar), including questions, explanations given, and actions taken.
• Collaborate with senior billers, financial counselors, and clinic staff to resolve patient concerns and close the loop with patients when follow-up is completed.

Skills

Communication skills

HIPAA compliance

Empathy

Call center experience

Detail oriented

Tools

AdvancedMD

Waystar

Job description

Pure Infusion in Utah is seeking a Patient Account Representative to be the calm, clear voice handling statements, balances, and payment options with empathy.

You will answer calls, explain charges in plain language, process payments, set up plans, and escalate complex matters to Senior Medical Billers.

Collaborate with clinicians and billing colleagues to resolve questions, document interactions in AdvancedMD or Waystar, and help patients feel supported and understood.