Patient Account Rep

Harris Health; Houston (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Harris Health in Houston, TX, offers a hybrid telecommuter role focused on bad debt collections, billing and revenue cycle support. The position handles follow ups on payors, payment posting, refunds and credit balances, ensuring compliance with contract and government guidelines and supporting daily operations in billing teams.

The role requires a high school diploma or GED and at least two years in healthcare financials or patient accounts, plus strong verbal communication and writing skills

Qualifications

• High school diploma or GED required.
• Two years in healthcare business, financials or patient accounts preferred.
• Above average verbal communication, heavy public contact, writing and reporting skills required.

Responsibilities

• Handle bad debt collections, billing, follow up, payments posting, refunds and credit balances.
• Process billing claims, collection agency invoices, and payments.
• Follow Medicare/Medicaid processes, liens, and refunds; support management in daily revenue cycle operations.

Skills

Verbal communication

Writing /Correspondence

Writing /Reports

Education

High school diploma or GED

Tools

Typing

10-key by touch

Basic PC

Job description

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

Performs job functions related to bad debt collections, billing, follow up, payment posting, refunds and credit balances. Works on billing claims, collection agency invoices and charges, payments, insurance follow up, Medicare and Medicaid processes, liens, attorney requests, refunds and credit balance reports. Ensures payments and other Revenue Cycle operations meet contract, governmental, and reimbursement guidelines. Assists management with daily operations in billing and collections of patient accounts, payment posting, bad debt agencies, and following up on payors.

Minimum Qualifications

• School Education: High school diploma or GED.
• Work Experience: Two (2) years experience in healthcare business, financials or patient accounts.
• Communication Skills: Above Average Verbal (Heavy Public Contact)
• Writing /Correspondence
• Writing /Reports

Job Attributes

• Work Schedule: Hybrid Telecommuter
• Other Requirements: Basic knowledge of accounting and knowledge of government (Federal and State) payment methodologies. Ability to work independent and resolve accounts with little or no direction. Must be able to analyze an account for proper payment adjudication and be able to appeal when applicable. Must be able to interact successfully in a culturally diverse environment
• Equipment Operated: Basic PC, Typing, and 10-key by touch