Patient Account Rep

Physicians-Clinic-of-Iow; Cedar Rapids (IA); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

No nights or weekends

Paid holidays

Generous PTO

Team-oriented environment

Job summary

Physicians-Clinic-of-Iow is seeking a full-time Patient Account Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services. The role focuses on accurate billing, timely payments, and clear communication with patients and insurers.

Responsibilities include reviewing demographics, verifying eligibility, following up on claims, and maintaining positive customer relationships.

Qualifications

• Experience working with patient medical accounts.
• Working knowledge of commercial and government insurance claim filing procedures.
• Proficiency in EMR and related computer systems.

Responsibilities

• Answer patient account billing questions and post patient payments.
• Maintain assigned accounts within aging limits.
• Verify and correct patient demographics and insurance information.
• Follow up on insurance claims with government and commercial carriers to ensure timely payment.

Skills

Patient accounts

Medical billing experience

EMR proficiency

Job description

PLEASE NOTE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY FOR FURTHER CONSIDERATION OF THIS POSITION - THIS INCLUDES THE EXPERIENCE AND EDUCATION SECTIONS

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Account Representative to support our mission of delivering exceptional healthcare through outstanding patient financial services.

Primary duties for this position include but are not limited to:

• Answering patient account billing questions and posting patient payments.
• Maintaining assigned accounts within acceptable aging limits.
• Review, verify, obtain and/or correct patient demographics, insurance information and eligibility for coverage.
• Insurance claims follow up with government and commercial carriers to ensure timely claim correction and reprocessing.
• Resolve issues delaying claim payment including requests for medical records, procedure coding errors and incorrect claim data.
• Follow up on assigned accounts with insurance carriers to ensure proper and timely reimbursement.
• Act as a liaison between the patient, physician’s office and insurance carrier to resolve claim payment issues.
• Identify consistent billing errors and report recurring problems to the PAR Supervisor.
• Maintain positive customer relationships.

Qualifications:

• Previous experience working with patient medical accounts.
• A working knowledge of commercial and government medical insurance claim filing procedures.
• Proficiency (or ability to become proficient) in EMR and related computer systems.
• Strong Commitment to patient care and teamwork.
• Excellent communication skills, professionalism, reliability, and maintaining confidentiality.
• Thorough understanding of safety regulations and best practices.

Why Join PCI?

• Competitive salary and comprehensive benefits.
• No nights or weekends.
• Paid holidays and a generous paid time off program.
• Supportive, team-oriented work environment focused on quality and compassion in patient care.

PCI is E.O.E. Pre-employment drug screen and background check required. PCI is a tobacco free workplace.