Patient Account Insurance Representative (PAIR)

Gladstone Psych & Wellness; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Gladstone Psych & Wellness is seeking a Patient Account Insurance Representative to manage patient financials, collect payments, and update insurance records. You will communicate patient responsibilities, verify coverage, and ensure accurate billing.

You will handle calls, coordinate with billing staff, maintain records, and support the team with timely follow-ups. A 1-year admin experience and basic Excel/Sheets skills are needed, along with strong customer service and problem-solving

Qualifications

• 1 year of administrative/clerical experience preferred.
• Basic Excel/Google Sheets skills required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Maintain and update patient financial records and spreadsheets.
• Collect outstanding balances and process payments.
• Update electronic records regarding balances, copays, deductibles and coinsurances.
• Verify insurance details and ensure accurate billing of claims.
• Handle incoming calls from patients and follow up as needed.
• Coordinate with billing staff regarding outstanding balances.
• Communicate with patients about bills and insurance coverage.

Skills

Patient billing

Customer service

Data entry

Communication

Problem solving

Excel

Education

High school diploma

Tools

Excel

Google Sheets

Job description

About the Role: The role of the Patient Account Insurance Representative (PAIR) is to manage patient financial accounts by collecting payments, promptly updating insurances, and communicating patient responsibilities to all assigned patients. This role requires strong customer service, communication, and problem-solving skills to ensure accurate billing and patient satisfaction.

Key Responsibilities:

• Maintain and update all spreadsheets as required
• Collect outstanding balances and process payments as necessary.
• Maintain and update electronic patient records regarding outstanding balances, copay’s, deductibles, and coinsurances.
• Completing verification process to ensure accurate billing of claims
• Handle incoming telephone calls from patients; return calls and follow up as needed.
• Verify that patient records contain all necessary information for insurance reimbursement.
• Coordinate with billing staff, Patient Care Representatives regarding outstanding balances using YELLOW patients and billing issues.
• Communicating with patients about their bills and insurance coverage, verifying insurance details, and following up on patient account inquiries.
• Perform additional administrative duties as assigned.

Additional Requirements:

• Participation in team meetings.
• Willingness to learn and share knowledge and ideas for improvement in the team.
• Able to follow both written and verbal instructions accurately.
• Strong interpersonal skills to communicate tactfully and professionally with staff, patients, providers, and the public.
• Flexible, reliable, and able to work independently and collaboratively as a member of a team.
• Capable of setting priorities, managing time effectively, and handling multiple projects with competing deadlines.
• Willing and able to take on all departmental duties as required.

Job Qualifications

• High school diploma or equivalent
• Minimum of 1-year experience with administrative/clerical background
• Basic Excel/Google docs/sheets skills required
• Team player who can work in high paced environment