Patient Account Collector

Greenkey Resources; Lakeland (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401k

Medical, Prescription, Dental and Vision plans

Flexible Spending Account

Paid Time Off

Employee Assistance Program

Job summary

Greenkey Resources is seeking Patient Account Collectors in Lakeland, FL, to manage collections and ensure compliance with relevant regulations. This role requires effective communication and negotiation skills, with a focus on customer service within the medical field.

Position offers a 4-day work week, career development opportunities, generous benefits including medical, dental, vision plans, and paid time off. Background check required.

Qualifications

• 1-3 years of related work experience in a team-oriented environment.
• Experience in medical field and administrative record management.
• Must undergo a background investigation.

Responsibilities

• Responsible for collection of assigned accounts according to FDCPA.
• Provides updates on computer files for each call made or received.
• Completes Skip Trace on customers not responding.

Skills

Communication skills

Customer service

Negotiation

Education

High school diploma or GED equivalent

Job description

Green Key resources is representing a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment.They are currently looking for multiple Patient Account Collectors to join their team in Lakeland, FL. This is 100% onsite.

This is a 4 day a week, 10 hour shift schedule: 8:30am-7pm, 4 days per week, with Sat AND Sun off and one other day during the week (but not Monday)

*TRAINING CLASS STARTS 4/17* MUST be able to start 4/17

Job Duties:

In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.

Essential Duties and ResponsibilitiesArranges for debt repayment or establishes a repayment schedule based on the customer's financial situation

• Completes a Skip Trace on customers that are not responding to collection efforts
• Complies with applicable laws and regulations; including but not limited to HIPAA
• Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
• Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
• Locates and monitors overdue accounts using the billing system
• Negotiates credit extension when necessaryNotifies customers of delinquent accounts with the attempt of collecting outstanding amounts
• Performs diligence in securing all company information, including but not limited to company and patient information
• Receives payment and ensures proper posting to appropriate customer's accounts
• Records information about financial status of customers and the status of collections efforts
• Records/updates patient personal accounts where necessary with contact information
• Performs other duties as assigned
• Supervisory ResponsibilitiesNone

QUALIFICATIONS

• Background investigation (company-wide)

Education and/or Experience

• High school diploma or GED equivalent
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management

What we offer you:

• Career Path and Management Opportunities
• Bonus
• Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
• Cell Phone reimbursement (when applicable for the position)
• Mileage reimbursement (when applicable for the position)
• 401k
• Medical, Prescription, Dental and Vision plans
• Flexible Spending Account and Health Savings Account
• Short Term and Long Term Disability
• Supplemental Life Insurance
• Employee Assistance Program
• Paid Time Off and Paid Holidays

Additional Information

All your information will be kept confidential according to EEO guidelines.