Hybrid Leader, Patient Account Resolution & Coaching

Ovation Healthcare; Huntsville (AL); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Ovation Healthcare in Huntsville, AL is seeking a Call Center Supervisor to lead the Recovery department’s client-facing team of 10+ agents, ensuring progress toward KPIs and quality standards.

The role emphasizes coaching, performance reviews, and timely feedback, with responsibilities including staffing, training, and escalation handling. This is a hybrid position offering collaboration across departments.

Qualifications

• 3+ years of experience in a call center environment, with a background in collections, sales, customer service, or technical support.
• 1+ year of supervisory experience, demonstrating strong leadership skills and the ability to manage, coach, and motivate teams to achieve performance goals.
• Minimum of 6 months of Early Out Call Center experience, or equivalent experience in another revenue cycle role.
• GED or High School Diploma required.

Responsibilities

• Lead and develop a team of 10+ agents within the Recovery call center.
• Meet client objectives and KPI targets.
• Conduct monthly one-on-ones and annual reviews.
• Provide coaching and disciplinary actions when needed.
• Oversee queue status and performance against service levels.
• Coordinate with HR and management to resolve issues.

Skills

Call center supervision

Team coaching

Performance metrics

Client relations

Education

GED or High School Diploma

Tools

Voizetrail

Dialer system

Job description

Ovation Healthcare in Huntsville, AL is seeking a Call Center Supervisor to lead the Recovery department’s client-facing team of 10+ agents, ensuring progress toward KPIs and quality standards.

The role emphasizes coaching, performance reviews, and timely feedback, with responsibilities including staffing, training, and escalation handling. This is a hybrid position offering collaboration across departments.