Patient Access Team Leader (Hybrid)

Erie Family Health Centers; Chicago (IL); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Erie Family Health Centers is searching for a Patient Access Team Leader in Chicago. This hybrid position involves supervising a team to ensure excellent customer service delivery and meeting performance metrics. The role offers competitive salaries, comprehensive benefits, and opportunities for growth in a mission-driven organization committed to healthcare equity.

Benefits

Competitive salaries

High-quality health care plans

Generous paid time off

401(k) retirement plan with matching

Qualifications

• 1+ years’ experience as a Patient Access Representative/Specialist or equivalent.
• Ability to work in a fast-paced environment.
• Great attendance and overall reliability.

Responsibilities

• Responsible for the delivery of excellent customer service.
• Monitors direct reports KPIs to ensure metric requirements are met.
• Coaches and develops PARs on a daily basis.

Skills

Customer Service Excellence

Reliability

Fast-paced Environment Adaptability

Education

High School Diploma or equivalent

Job description

Join to apply for the Patient Access Team Leader (Hybrid) role at Erie Family Health Centers

2 days ago Be among the first 25 applicants

Join to apply for the Patient Access Team Leader (Hybrid) role at Erie Family Health Centers

Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a top workplace in Chicago and suburbs, is looking for a valuable addition to our Patient Access Operations Leader! The Patient Access Team Leader supervises Patient Access Representatives (PAR) and is responsible for the delivery of excellent customer service.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 20 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

• Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.
  
  

Main Duties & Responsibilities

• Responsible for the delivery of excellent customer service by ensuring customer service standards are consistently met.
• Monitors direct reports KPIs to ensure they are meeting the daily, weekly, monthly metric requirements.
• Coach and develop PARs on daily basis and complete monthly performance reviews.
• Attends meetings, as needed, with other department and sites to review and discuss new processes or trainings.
• Able to work evenings (up to 7 pm) and weekends (9 am to 2 pm) as needed.
• Answers telephone inquiries, schedules appointments, verifies insurance eligibility, and updates patient information in CPS.
  
  

Qualifications

Education

• Minimum High School Diploma or equivalent required
  
  

Skills And Knowledge

• 1 + years’ experience as a Patient Access Representative/Specialist or equivalent experience
• Ability to work in a fast-paced environment.
• Great attendance and overall reliability
• Excellent understanding of AIDET and service excellence
  
  

The Erie Advantage Pledge

Working Together For What Matters Most

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Erie Family Health Centers by 2x

Sign in to set job alerts for “Clinic Manager” roles.

Chicago, IL $55,000.00-$55,000.00 9 months ago

Chicago, IL $65,000.00-$85,000.00 1 week ago

Chicago, IL $65,000.00-$85,000.00 1 week ago

Chicago, IL $137,300.00-$188,825.00 2 weeks ago

Clinical Operations Manager (Practice Administrator)

Elmhurst, IL $68,640.00-$116,000.00 15 hours ago

Medical Operations Manager/ Practice Manager

Chicago, IL $68,640.00-$116,000.00 15 hours ago

Chicago, IL $71,000.00-$125,000.00 2 weeks ago

Chicago, IL $85,000.00-$100,000.00 1 week ago

Assistant Clinic Manager - Massage Envy Chicago West Loop

Chicago, IL $72,000.00-$114,000.00 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.