Patient Access Team Lead Physical Therapy Tysons

Inova Health System; Vienna (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision

Retirement matching

Education & student loan assistance

Mental health support

Paid time off & parental leave

Job summary

Inova Health System is seeking a Patient Access Team Lead for our Physical Therapy Tysons centers. This full-time role operates Monday–Friday with alternating morning/evening shifts and occasional Saturdays.

You will supervise the patient access team, optimize scheduling and ensure accurate insurance verification and referrals to support patient services. The position emphasizes coaching, cross-functional collaboration, and maintaining high standards of service while ensuring maximum

Qualifications

• High School diploma or equivalent.
• 2 years of patient access work experience.

Responsibilities

• Oversees and assists team members in assigned functional area, ensuring team meets key deliverables and quality standards, addresses challenges, manages performance, and assists in scheduling.
• Adapts scheduling to changing priorities and multiple tasks.
• Provides information and assistance regarding complimentary services when scheduling problems occur.
• Develops and implements monitoring processes to ensure timely submission of applications/grants and current post-submission follow-ups.
• Coaches staff to identify problems and develop solutions.
• Monitors progress toward goals and provides timely feedback; collaborates to develop competence and priorities.
• Educates and trains others on insurance theory, verification, and authorization/referral processes; collaborates across departments to solve issues.
• Facilitates problem solving sessions using structured tools; breaks large projects into phases with due dates and resource needs.
• May perform additional duties as assigned.

Education

High School diploma or equivalent

Job description

Patient Access Team Lead Physical Therapy Tysons

Job Description

Inova Physical Therapy Centers is looking for a dedicated Patient Access Team Lead to join the team. This role will be full-time, Monday-Friday, 2-3 days per week, 8:00am-5:00pm, and 2-3 days per week, 10:30am-7:00pm, occasional Saturdays 7am-3:30PM

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.The Patient Access Team Lead uses decision making processes and tools to analyze situations and make effective decisions. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Verifies and enters insurance information and authorization and referral requirements into databases while using knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Organizes work to achieve maximum efficiency in addition to contributing to a safe patient care environment. Provides excellent service by identifying customer needs and fulfilling their expectations while managing the completion of work assignments based on priority and due dates.

Job Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Adapts scheduling to handle changing priorities and to juggle multiple tasks.
• Provides information and assistance regarding complimentary services when scheduling problems occur.
• Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions.
• Monitors individual and team progress toward meeting goals while giving specific/timely feedback; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
• Educates and trains others on insurance theory, verification, and authorization/referral processes; Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts.
• Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; Uses diagnostic tools and techniques to evaluate barriers, alternatives and resolutions; Divides large projects/assignments into phases with projected due dates and resource requirements.
• May perform additional duties as assigned.

Minimum Qualifications

• High School diploma or equivalent
• 2 years of patient access work experience

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.