Patient Access Team Lead

R1 RCM, Inc.; Murfreesboro (TN); On-site; USD 26,000 - 33,000; Full time

Job summary

R1 RCM Inc. in Murfreesboro, TN, seeks a Patient Access Team Lead at Ascension St. Thomas Rutherford Hospital to manage a front-end revenue cycle team onsite.

You will oversee registration, scheduling, and patient intake workflows, partnering with hospital leadership to improve operations and patient experience. Leadership experience and strong communication are essential.

Qualifications

• Experience leading a Patient Access team or similar front-end revenue cycle team.
• Experience in coaching teams and driving engagement and performance.
• Strong communication with patients, staff, and leadership.

Responsibilities

• Lead the daily activities of the Patient Access team.
• Coach and mentor team members while helping drive engagement and performance.
• Monitor productivity, staffing, quality, and operational metrics.
• Partner with hospital leadership to identify opportunities for improvement.
• Support registration, scheduling, insurance verification, and patient intake workflows.
• Serve as a liaison between clinical and administrative teams.
• Assist with reporting, compliance, and other operational initiatives.

Skills

Leadership experience

Team supervision

Customer service oriented

Job description

Patient Access Team Lead

Ascension St. Thomas Rutherford Hospital | Murfreesboro, TN

Onsite | Monday-Friday | 8:30 AM-5:00 PM

Murfreesboro, TN

Full time

R260000005433

R1 is seeking a Patient Access Team Lead to lead a team of Patient Access Representatives at Ascension St. Thomas Rutherford.

This is a great opportunity for someone with leadership experience who enjoys coaching teams, improving operations, and creating a positive experience for patients. As a Team Lead, you'll oversee registration, scheduling, and front-end revenue cycle activities while serving as a key partner to hospital leadership, physicians, nurses, and support staff.

You’ll play an important role in keeping daily operations running smoothly, supporting team performance, monitoring workflows, and ensuring patients receive excellent service from the moment they arrive.

In this role, you will:

• Lead and support the daily activities of the Patient Access team

• Coach and mentor team members while helping drive engagement and performance

• Monitor productivity, staffing, quality, and operational metrics

• Partner with hospital leadership to identify opportunities for improvement

• Support registration, scheduling, insurance verification, and patient intake workflows

• Serve as a liaison between clinical and administrative teams

• Assist with reporting, compliance, and other operational initiatives

We’re looking for someone who:

• Has previous leadership, supervisory, or team lead experience

• Thrives in a fast‑paced environment

• Communicates effectively with patients, staff, and leadership

• Is comfortable navigating multiple computer systems

• Enjoys solving problems and supporting others

Healthcare, Patient Access, registration, admissions, scheduling, insurance verification, revenue cycle, or customer service experience is preferred.

At R1, we know the patient experience starts long before care is delivered. As a Patient Access Team Lead, you’ll help create a supportive environment for both patients and staff while building valuable healthcare leadership experience with a growing organization.

For this US-based position, the base pay range is $18.90 - $23.62 per hour . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value. To learn more, visit: https://www.r1rcm.com .