Patient Access Team Lead

UnityPoint Health; Marshalltown (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401K matching

Dental and health insurance

Daily Pay

Tuition reimbursement

Adoption assistance

Employee recognition program

Pet insurance

Job summary

UnityPoint Health Marshalltown Hospital is seeking a Patient Access Team Lead to oversee daily registration, scheduling, and insurance verification, ensuring a welcoming experience for patients and families.

You will coach team members, collaborate with clinical and billing teams, and drive process improvements to enhance accuracy, efficiency, and patient satisfaction while maintaining privacy and compliance.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service or healthcare experience required.

Responsibilities

• Guide daily patient registration, scheduling, and insurance verification operations.
• Welcome patients and families, answer questions, and help resolve concerns.
• Coach and train team members, supporting onboarding and continued development.
• Coordinate staff schedules and coverage to meet department needs.
• Support accurate patient records, insurance authorizations, and account information.
• Help patients understand insurance benefits, financial responsibilities, and payment options.
• Partner with clinical and billing teams to support smooth patient transitions and resolve account issues.
• Identify opportunities to improve workflows, accuracy, and patient satisfaction.
• Protect patient privacy and support compliance with hospital policies and regulatory requirements.

Skills

Customer service

Education

High School Diploma or equivalent

Two years of customer service or healthcare experience

Job description

Overview

Patient Access Team LeadMarshalltown HospitalShift/Schedule: Monday-Friday, 7:30 AM-4:00 PM, with rotating on-call weekends and holidays

Help make accessing care a welcoming and seamless experience for patients and families. As a Patient Access Team Lead, you’ll guide daily operations, support your teammates, and work closely with clinical and billing teams to keep patient access services running smoothly.

This role combines hands-on patient support with opportunities to coach staff and improve processes. Join a collaborative team where your communication, problem-solving, and commitment to service can make a meaningful difference.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Guide daily patient registration, scheduling, and insurance verification operations.
• Welcome patients and families, answer questions, and help resolve concerns.
• Coach and train team members, supporting onboarding and continued development.
• Coordinate staff schedules and coverage to meet department needs.
• Support accurate patient records, insurance authorizations, and account information.
• Help patients understand insurance benefits, financial responsibilities, and payment options.
• Partner with clinical and billing teams to support smooth patient transitions and resolve account issues.
• Identify opportunities to improve workflows, accuracy, and patient satisfaction.
• Protect patient privacy and support compliance with hospital policies and regulatory requirements.

Qualifications

Education:

• High School Diploma or equivalent required.

Experience:

• Two (2) years of customer service ORhealthcare relatedexperiencerequired.