Patient Access Team Lead

Wickenburg Community Hospital; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Wickenburg Community Hospital is seeking a Patient Access Team Lead to oversee daily activities in patient access. This role requires supervision, exceptional customer service, and coordination of patient flow. Ideal candidates will have healthcare revenue cycle experience and proficiency in office software.

Benefits

Full Benefits

PTO/Sick Leave

Wellness Benefits

Qualifications

• 2+ years Patient Access or Healthcare Revenue Cycle experience required.
• Knowledge of third-party payer eligibility & benefits, referral, and pre-certification processes required.

Responsibilities

• Oversees patient access staff, ensuring excellent customer service.
• Assists in registration, scheduling, and authorizations.
• Maintains a 95% registration accuracy and handles patient complaints.

Skills

Excellent communication skills

Customer service skills

Bilingual/Spanish preferred

Proficiency in Microsoft Word & Excel

Education

High school diploma or equivalent

Job description

LOCATION: WICKENBURG, AZ

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 8-bed Emergency Department, 19-bed Acute department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story.

We offer:

• Full Benefits
• PTO/Sick Leave
• Wellness Benefits

Wickenburg Community Hospital is a non-profit organization and qualifies for the Public Service Loan Forgiveness (PSLF) program.

General Description

The Patient Access Team Lead is responsible for monitoring the day to day activity in assigned patient access area and oversees patient flow. Ensures exceptional customer service is provided to patients, visitors, and fellow employees. Assists with registration, scheduling, authorization, and referrals in designated area. Performs all duties and responsibilities in such a way to demonstrate and support the organization’s mission and vision.

Essential Job Duties

• Oversees patient access staff in conjunction with the Patient Access Supervisor, to ensure patients are greeted in a warm and friendly manner, excellent customer service is provided to all patients in designated area and maintain a smooth patient flow.
• Provides direct supervision and coaching to all patient access staff in designated area as well as providing ongoing feedback related to staff performance
• Assists in all patient access duties within the designated area as needed to include answering phones, registration, appointment scheduling, benefit verification, patient referrals and authorizations
• Cross trains in all roles in designated area.
• Maintains a 95% or higher registration accuracy as well as collects on 85% of accounts with patient liability.
• Assist Patient Access Supervisor with quality assurance checks to ensures complete and accurate registrations are completed to include patient identity verification, scanning of insurance cards and patient ID’s are current, verification of insurance is completed and reviewed, all required paperwork is signed & scanned into patient charts, patient balances are collected, and reports all deficiencies, concerns, and praises to the Patient Access Supervisor.
• Assists Patient Access Supervisor in staff training
• Ensures HIPAA & EMTALA guidelines are being followed
• Provides exemplary customer service and handles service recovery for any patient issues in absence of Patient Access Supervisor and ensures patient complaints are handled in a timely and appropriate manner.
• Attends meetings as a representative of the department in absence of the Patient Access Supervisor.
• Assists with Daily deposit, completing of point of service collections report and leads efforts to reach point of service collection goals
• Encourages a team-oriented environment
• Maintains confidentiality regarding human resource related issues
• Rotates in on call schedule to cover absences or after-hours assistance to all areas of department.
• Participates in on-going management training and continuing education offered by the organization.

Other Duties

• Communicate effectively with all co-workers in a courteous and professional manner
• Attend organizational and department meetings when indicated
• Participate in team discussions and planning
• Follow all hospital policies and procedures
• All other duties as assigned by the Patient Access Supervisor in designated area

Qualifications

• High school diploma or equivalent
• Computer literate with proficiency in Microsoft Word & Excel
• Excellent communication skills, Bilingual/Spanish preferred
• Excellent customer service skills
• 2+yrs Patient Access or Healthcare Revenue Cycle experience required
• Knowledge of third-party payer eligibility & benefits, referral, pre-certification/authorization processes required

Physical Requirements/Working Conditions

While performing the duties of this job, the employee may be required to sit for long periods of time. Must be able to work paying close attention to detail with frequent interruptions. Must be able to lift and carry up to 20 lbs. frequently and 50 lbs. occasionally.