Virtual Patient Access Team Lead

HCA Healthcare, Inc.; Brentwood (TN); Remote; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with match

Education assistance

Job summary

HCA Healthcare, Inc. in Brentwood, TN seeks a Virtual Patient Access Team Lead to oversee virtual registration operations, staffing, and QA processes, guiding staff under the Virtual Registration Manager and Director.

You will ensure patient flow, accurate charting, insurance verification, and collect balances while championing exceptional patient experiences and adherence to department policies.

Qualifications

• High school diploma or GED required.
• 1 year of related experience required.

Responsibilities

• Assist in creating staff schedules and ensure adequate coverage.
• Model AIDET guidelines in patient interactions.
• Promote excellent customer service and patient experience.
• Maintain QA statistics and report results to leadership.
• Oversee daily registration area activities to meet standards.
• Educate staff on changes pertinent to their roles.
• Assume on-call responsibilities for staffing and problem-solving.
• Interview patients virtually to obtain all necessary account information.
• Greet patients promptly via the Virtual Registration platform.
• Maintain professional image through appearance and communication.
• Ensure charts are completed and accurate.
• Verify all insurance and obtain pre-certification/authorization.
• Calculate and collect patient liability amounts.
• Obtain necessary signatures for treatments.

Skills

Customer service

Staff scheduling

QA reporting

Patient registration

Education

High School Diploma or GED

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Virtual Patient Access Team Lead

Job Summary And Qualifications

As a Virtual Registration Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Virtual Registration Manager and Director. You will also provide assistance to staff-level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, QA process.

What you do in this role you will:

• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations.
• Promotes and demonstrates excellent customer service
• Maintain QA statistics (including patient wait times, etc.) and report results to Manager/Director.
• Oversee the daily activities of the registration area to ensure department standards are met
• Assists Manager/Director in educating registration staff of any changes pertinent to their roles
• Assume on-call responsibilities to insure adequate staffing and problem-solving
• Interview patients virtually to obtain all necessary account information.
• Greet every patient in a timely manner through the Virtual Registration platform, meeting established goals for wait times
• Maintain professional image through appearance and communication
• Well versed in device, application and telecom related to Virtual Registration in order to ensure consistent patient connectivity
• Ensure charts are completed and accurate
• Verify all insurance and obtain pre-certification/authorization
• Calculate and collect patient liability amounts
• Ensure that all necessary signatures are obtained for treatments

What qualifications you will need:

• High School Diploma or GED preferred
• 1 year of related experience required

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

There is so much good to do in the world and so many different ways to do it. - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.