PATIENT ACCESS SVC SPCLST I

Cooper University Health Care; Camden (NJ); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Cooper University Health Care is seeking a patient access assistant focused on high-quality scheduling, registration, and insurance verification in a hospital/physician office setting. You will handle pre-certifications, referrals, and maintain excellent communication with patients.

The role requires strong computer skills, medical terminology knowledge, and the ability to work independently while upholding Cooper's values and service standards.

Qualifications

• Two years experience in appointment scheduling, insurance verification or registration in hospital/physician office.
• Medical Terminology preferred.
• Proficient in Flowcast registration, pre-certifications, authorizations, referrals.
• Excellent customer service and strong interpersonal/phone etiquette.
• Computer literacy with ability to use applications.

Responsabilités

• Ensure quality patient scheduling and accurate registration.
• Maintain positive telephone etiquette and customer satisfaction.
• Support Cooper University Hospital mission and patient access goals.

Connaissances

Customer service

Verbal communication

Written communication

Organization

Independence

Formation

High School Diploma or Equivalent

Outils

Flowcast Registration

IDX Training System

Description du poste

Short Description

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers.

Experience Required

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.
• Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
• Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

Education Requirements

• High School Diploma or Equivalent required.

License/Certification Requirements

• Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.
• All incumbents must satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC

Special Requirements

• Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period.
• IDX Training includes: MCA Models, Registration, Basic Management and Eligibilities requirements.