Patient Access Supervisor: Registration & Admissions Lead

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

University Medical Center of El Paso (UMC) seeks a Patient Access Supervisor to coordinate and supervise the daily operations of the Admission and Registration areas, with staff located at on- and off-campus sites. Responsibilities include scheduling, training, evaluating, and disciplining associates to ensure accurate registrations, admissions, and financial assessments for EPCHD programs.

The role emphasizes excellent customer service, timely access to care, and achieving optimal financial

Qualifications

• Strong written and verbal communication skills mandatory.
• Experience in training/education in registration related systems.
• Ability to prioritize, multitask, delegate and supervise effectively.
• Interpersonal skills to work with all hospital levels and third parties.
• Knowledge of regulatory standards (Joint Commission, Medicare).
• Ability to work in a fast-paced environment with interruptions.
• Bilingual English/Spanish required.

Responsibilities

• Coordinate and supervise daily operations of Admission and Registration areas.
• Oversee staffing, training, evaluation and discipline of staff.
• Ensure excellent customer access to care and financial performance for EPCHD programs.
• Maintain the department's quality improvement program.

Skills

Communication skills

Registration training

Supervision

Interpersonal skills

Productivity tools

Regulatory knowledge

Bilingual English/Spanish

Education

High school diploma

Associate degree preferred

Tools

Computer software

Job description

University Medical Center of El Paso (UMC) seeks a Patient Access Supervisor to coordinate and supervise the daily operations of the Admission and Registration areas, with staff located at on- and off-campus sites. Responsibilities include scheduling, training, evaluating, and disciplining associates to ensure accurate registrations, admissions, and financial assessments for EPCHD programs.

The role emphasizes excellent customer service, timely access to care, and achieving optimal financial