Patient Access Supervisor

r1rcm; Salt Lake City (UT); On-site; USD 55,000 - 73,000; Full time

Job summary

R1 RCM Inc. in Salt Lake City is seeking a Patient Access Supervisor to lead registration and patient access teams within a fast-paced hospital environment.

You will oversee daily operations, support Emergency Department registration, coach staff, and monitor performance metrics to drive a strong patient experience. You will collaborate with hospital leadership to improve revenue cycle performance, ensure payer and regulatory compliance, and foster a culture of service excellence across the

Qualifications

• Experience leading or supervising teams in Patient Access, Registration, Admissions, Emergency Department Registration, or related hospital operations.
• Experience within a hospital, health system, or acute care environment.
• Knowledge of revenue cycle processes including registration, eligibility verification, insurance benefits, authorizations, and patient financial clearance.
• Strong leadership, coaching, and team development skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Excellent communication and customer service skills.

Responsibilities

• Lead and support Patient Access associates across registration, admissions, and patient intake functions.
• Monitor daily operations to ensure timely, accurate patient registration and insurance verification.
• Manage staffing schedules and productivity to meet operational goals and patient volume demands.
• Coach, mentor, and develop team members to achieve individual and departmental performance objectives.
• Analyze operational and quality metrics and implement improvement initiatives.
• Partner with hospital leadership to drive patient satisfaction, operational efficiency, and revenue cycle performance.
• Maintain knowledge of payer, insurance, and regulatory requirements impacting Patient Access operations.
• Conduct performance reviews, deliver feedback, and support employee engagement initiatives.
• Participate in an on-call supervisor rotation to support hospital operations as needed.

Skills

Leadership

Healthcare operations

Communication

Multitasking

Customer service

Education

Bachelor's degree in Healthcare Administration

Bachelor's degree in Business Administration

Job description

Patient Access Supervisor

Point of Service | Revenue Cycle Operations

Location: Intermountain Primary Children's Hospital | Salt Lake City, UT

Shift: Monday - Friday: 6:00AM-2:30PM

Are you an experienced Patient Access leader looking to take the next step in your healthcare leadership career? R1 partners with leading hospitals and health systems across the country to improve the patient experience while driving operational excellence in revenue cycle operations. We're seeking a Patient Access Supervisor to lead registration and patient access teams within a fast-paced hospital environment. In this role, you will oversee daily Patient Access operations, support Emergency Department registration activities, coach and develop team members, monitor performance metrics, and partner closely with hospital leadership to ensure an exceptional patient experience from the moment patients enter the facility.

What You'll Do:

• Lead and support Patient Access associates across registration, admissions, and patient intake functions.
• Monitor daily operations to ensure timely, accurate patient registration and insurance verification.
• Manage staffing schedules and productivity to meet operational goals and patient volume demands.
• Coach, mentor, and develop team members to achieve individual and departmental performance objectives.
• Analyze operational and quality metrics and implement improvement initiatives.
• Partner with hospital leadership to drive patient satisfaction, operational efficiency, and revenue cycle performance.
• Maintain knowledge of payer, insurance, and regulatory requirements impacting Patient Access operations.
• Conduct performance reviews, deliver feedback, and support employee engagement initiatives.
• Participate in an on-call supervisor rotation to support hospital operations as needed.

What We’re Looking For:

Required Qualifications

• Experience leading or supervising teams in Patient Access, Registration, Admissions, Emergency Department Registration, or related hospital operations.
• Experience within a hospital, health system, or acute care environment.
• Knowledge of revenue cycle processes including registration, eligibility verification, insurance benefits, authorizations, and patient financial clearance.
• Strong leadership, coaching, and team development skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Excellent communication and customer service skills.

Preferred Qualifications

• Previous Patient Access Supervisor, Registration Supervisor, Admitting Supervisor, or Revenue Cycle leadership experience.
• Experience managing quality assurance programs and operational performance metrics.
• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.

Why Join R1?

• Lead a critical patient-facing healthcare team.
• Make a direct impact on patient experience and hospital operations.
• Partner with healthcare leaders to drive operational excellence.
• Career growth opportunities with an industry leader in revenue cycle management.
• Competitive compensation and benefits package.

HASHTAGS: #PatientAccess #PatientAccessSupervisor #HealthcareLeadership #RevenueCycle #RevenueCycleManagement #HospitalJobs #HealthcareCareers #HealthcareHiring #NowHiring #HospitalOperations

For this US-based position, the base pay range is $55,000.00 - $72,717.75 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based