Supervisor, Patient Access

R1 RCM; Indianapolis (IN); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Annual bonus plan

Competitive benefits package

Job summary

R1 RCM is seeking a Patient Access Supervisor in the United States to lead a team responsible for patient registrations, eligibility verification, and benefits validation. The role focuses on delivering fast, accurate access to care while coaching staff and driving revenue cycle performance.

You will collaborate with clinical and administrative teams to optimize patient flow, ensure HIPAA/compliance, and mentor team members through performance evaluations.

Qualifications

• Leadership experience coaching frontline teams.
• Strong customer service and communication skills.
• Ability to lead in a fast-paced healthcare environment with competing priorities.
• Experience managing quality, productivity, and operational performance metrics.
• Knowledge of patient access operations including registration, insurance verification, and eligibility processes.
• Strong problem-solving and conflict-resolution skills.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Lead and support a team of Patient Access associates, providing ongoing coaching, guidance, and performance feedback
• Ensure the accuracy and completeness of patient registrations, insurance eligibility verification, and benefits validation
• Deliver exceptional customer service by helping resolve patient concerns and escalations with professionalism and empathy
• Partner with clinical and administrative teams to maintain strong working relationships and support efficient patient flow
• Train and develop staff on workflows, policies, procedures, system enhancements, and regulatory requirements
• Monitor quality assurance metrics and ensure compliance with HIPAA, Joint Commission, and organizational standards
• Support employee performance evaluations and talent development initiatives by providing meaningful feedback and coaching
• Promote the effective use of technology, systems, and operational tools to improve efficiency and service delivery
• Identify opportunities to improve processes, quality outcomes, and the overall patient experience

Skills

Leadership

Customer service

Communication

Interpersonal skills

Healthcare experience

Problem-solving

Conflict resolution

Coaching staff

Education

Bachelor's degree

Job description

Are you passionate about leading teams that make a difference in patient experience while driving operational excellence in healthcare?

We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you’ll be part of a mission-driven organization that combines advanced technology with exceptional service to create better outcomes for patients and healthcare partners.

As a Patient Access Supervisor , you will lead a team of Patient Access professionals responsible for ensuring patients receive fast, accurate, and compassionate access to care.

This is more than a leadership role. It’s an opportunity to shape the patient experience, support frontline healthcare teams, and drive revenue cycle performance through coaching, quality oversight, and operational excellence.

What You’ll Do:

• Lead and support a team of Patient Access associates, providing ongoing coaching, guidance, and performance feedback
• Ensure the accuracy and completeness of patient registrations, insurance eligibility verification, and benefits validation
• Deliver exceptional customer service by helping resolve patient concerns and escalations with professionalism and empathy
• Partner with clinical and administrative teams to maintain strong working relationships and support efficient patient flow
• Train and develop staff on workflows, policies, procedures, system enhancements, and regulatory requirements
• Monitor quality assurance metrics and ensure compliance with HIPAA, Joint Commission, and organizational standards
• Support employee performance evaluations and talent development initiatives by providing meaningful feedback and coaching
• Promote the effective use of technology, systems, and operational tools to improve efficiency and service delivery
• Identify opportunities to improve processes, quality outcomes, and the overall patient experience

What We’re Looking For:

• Demonstrated leadership experience with a passion for coaching and developing frontline teams
• Strong customer service, communication, and interpersonal skills
• Ability to lead effectively in a fast-paced healthcare environment with competing priorities
• Experience managing quality, productivity, and operational performance metrics
• Knowledge of patient access operations including registration, insurance verification, and eligibility processes
• Strong problem-solving and conflict-resolution skills
• Bachelor’s degree (or equivalent combination of education and experience)
• Minimum of 3 years of relevant experience, including at least 1 year in a leadership or management role

What You’ll Gain:

• Leadership experience within a growing healthcare organization
• Exposure to patient access operations, revenue cycle management, and healthcare administration
• Opportunities to build and develop high-performing teams
• Experience collaborating with clinical, operational, and executive stakeholders
• Career growth opportunities within R1’s leadership pathway
• A culture focused on innovation, collaboration, and continuous improvement

Why You’ll Love This Job

Lead with Purpose

Every day, you’ll empower team members who support patients during some of their most important healthcare experiences. Your leadership will directly influence patient satisfaction, operational success, and team engagement.

Drive Meaningful Results

You’ll have the opportunity to improve quality, streamline processes, increase registration accuracy, and contribute to the financial health of healthcare organizations.

Grow Your Leadership Career

From coaching employees to managing performance and driving operational improvements, you’ll gain valuable leadership experience that prepares you for future advancement opportunities.

Make an Impact Across the Organization

You’ll collaborate with patients, frontline staff, clinical teams, and leadership to create better experiences and outcomes throughout the patient journey.

Join a Supportive Team

At R1, you’ll be surrounded by leaders and teammates who are invested in your success and committed to helping you grow professionally.

For this US-based position, the base pay range is $55,000.00 - $72,717.75 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

Visit us on Facebook