Supervisor, Patient Access

R1-Rc; Indianapolis (IN); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Annual bonus plan

Job summary

R1 RCM Inc. is seeking a Patient Access Supervisor to lead a team responsible for fast, accurate patient registrations, eligibility verification and benefits validation while delivering compassionate service.

You will coach staff, monitor QA metrics, ensure HIPAA compliance, partner with clinical teams, and drive revenue cycle performance through coaching and system optimizations. This role offers growth opportunities within R1's leadership pathway and a base salary from $55k to $72k plus bonus

Qualifications

• Minimum of 3 years in patient access or healthcare operations.
• At least 1 year in a leadership or supervisory role.
• Strong customer service, communication, and interpersonal skills.
• Bachelor's degree or equivalent education/experience.

Responsibilities

• Lead and coach Patient Access associates with ongoing feedback.
• Ensure accuracy and completeness of registrations, eligibility verification, and benefits validation.
• Deliver exceptional service and resolve patient concerns escalations with professionalism.
• Train staff on workflows, policies, procedures, system enhancements, and regulatory requirements.
• Monitor quality assurance metrics and HIPAA compliance with standards.
• Support performance evaluations and talent development initiatives.

Skills

Leadership

Coaching

Customer service

Communication

HIPAA knowledge

Performance metrics

Education

Bachelor's degree or equivalent

Job description

Are you passionate about leading teams that make a difference in patient experience while driving operational excellence in healthcare?We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. At R1, you'll be part of a mission-driven organization that combines advanced technology with exceptional service to create better outcomes for patients and healthcare partners.As a Patient Access Supervisor , you will lead a team of Patient Access professionals responsible for ensuring patients receive fast, accurate, and compassionate access to care.This is more than a leadership role. It's an opportunity to shape the patient experience, support frontline healthcare teams, and drive revenue cycle performance through coaching, quality oversight, and operational excellence.What You'll Do:Lead and support a team of Patient Access associates, providing ongoing coaching, guidance, and performance feedbackEnsure the accuracy and completeness of patient registrations, insurance eligibility verification, and benefits validationDeliver exceptional customer service by helping resolve patient concerns and escalations with professionalism and empathyPartner with clinical and administrative teams to maintain strong working relationships and support efficient patient flowTrain and develop staff on workflows, policies, procedures, system enhancements, and regulatory requirementsMonitor quality assurance metrics and ensure compliance with HIPAA, Joint Commission, and organizational standardsSupport employee performance evaluations and talent development initiatives by providing meaningful feedback and coachingPromote the effective use of technology, systems, and operational tools to improve efficiency and service deliveryIdentify opportunities to improve processes, quality outcomes, and the overall patient experienceWhat We're Looking For:Demonstrated leadership experience with a passion for coaching and developing frontline teamsStrong customer service, communication, and interpersonal skillsAbility to lead effectively in a fast-paced healthcare environment with competing prioritiesExperience managing quality, productivity, and operational performance metricsKnowledge of patient access operations including registration, insurance verification, and eligibility processesStrong problem-solving and conflict-resolution skillsBachelor's degree (or equivalent combination of education and experience)Minimum of 3 years of relevant experience, including at least 1 year in a leadership or management roleWhat You'll Gain:Leadership experience within a growing healthcare organizationExposure to patient access operations, revenue cycle management, and healthcare administrationOpportunities to build and develop high-performing teamsExperience collaborating with clinical, operational, and executive stakeholdersCareer growth opportunities within R1's leadership pathwayA culture focused on innovation, collaboration, and continuous improvementWhy You'll Love This JobLead with PurposeEvery day, you'll empower team members who support patients during some of their most important healthcare experiences. Your leadership will directly influence patient satisfaction, operational success, and team engagement.Drive Meaningful ResultsYou'll have the opportunity to improve quality, streamline processes, increase registration accuracy, and contribute to the financial health of healthcare organizations.Grow Your Leadership CareerFrom coaching employees to managing performance and driving operational improvements, you'll gain valuable leadership experience that prepares you for future advancement opportunities.Make an Impact Across the OrganizationYou'll collaborate with patients, frontline staff, clinical teams, and leadership to create better experiences and outcomes throughout the patient journey.Join a Supportive TeamAt R1, you'll be surrounded by leaders and teammates who are invested in your success and committed to helping you grow professionally.For this US-based position, the base pay range is $55,000.00 - $72,717.75 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California ConsentTo learn more, visit: R1RCM.comVisit us on Facebook