Patient Access Staffing Coordinator

Seattle Children's; Seattle (WA); Remote; USD 41,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Paid time off

Tuition reimbursement

Job summary

Seattle Children’s is hiring a remote Patient Access Staffing Coordinator for Washington state. You will forecast demand, optimize schedules, and monitor real-time performance to safeguard service levels in a high-volume PAC.

This role partners with operations and leadership to provide insights and drive data‑driven decisions. Applicants should have a Bachelor’s degree or 3+ years in workforce management, or be a current PAC member with 1+ years’ experience in workforce functions.

Qualifications

• Bachelor’s degree and/or 3+ years of experience in workforce management within a high-volume, multi-skilled, multi-site contact center environment.
• Or current Patient Access Center team member with 1+ years of experience and demonstrated capability in workforce functions.

Responsibilities

• Forecast demand and optimize schedules for the Patient Access Center.
• Monitor real-time performance and respond to operational disruptions.
• Support data-driven decision making with trends analysis and insights.
• Partner with operations and leadership to improve service levels and staffing efficiency.

Skills

Forecasting

Capacity planning

Staffing

Scheduling

Real-time monitoring

Education

Bachelor’s degree

Job description

This position is 100% remote in the state of Washington. Residence in Washington is required for this position.

The Patient Access Staffing Coordinator provides tactical workforce planning, real-time support, and analytical insights to ensure appropriate staffing and service levels within the Patient Access Center (PAC). This role partners closely with access center operations and leadership to forecast demand, optimize schedules, monitor real-time performance, and support data-driven decision-making.

The ideal candidate has a proficient working understanding of the interdependencies between forecasting, capacity planning, staffing, scheduling, adherence, and service-level performance in a high-volume contact center environment. This position requires the ability to assess real-time conditions, respond quickly to operational disruptions, and analyze trends to reduce risk and improve performance.

Required Education and Experience

Bachelor’s degree and/or 3+ years of experience in workforce management within a high-volume, multi-skilled, multi-site contact center environment.OR current Patient Access Center team member with 1+ years of experience and demonstrated capability in workforce functions.

Required Credentials

N/A.

Preferred

Staff scheduling experience.

Compensation Range

$29.89 - $44.83 per hour

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors .

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affidative Action Employer.