Patient Access Specialist — Streamline Care & Access

Inova Health System; Arlington (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Job summary

Inova Health is seeking a dedicated Patient Access Specialist to join the OBGYN team at Ballston. This full-time day shift position runs Monday to Friday and supports registration, scheduling, financial counseling, and HIM coordination across departments.

Ideal candidates hold a high school diploma and have at least 1 year of patient access experience, with a strong emphasis on accuracy, privacy, and patient advocacy within a fast-paced healthcare setting.

Qualifications

• Education: High School diploma or equivalent
• Experience: 1 year of patient access experience

Responsibilities

• Patient Intake, Registration & Documentation: Manages complex cases, resolves errors, confirms authorizations, validates, and indexes documents.
• Administrative & Technology Operations: Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Case Management Tasks: Coordinates documentation and follows up on case-related tasks.
• Financial Counseling: Assesses coverage and initiates financial assistance.
• Insurance & Contract Coordination: Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Inquiries & Patient Concerns: Resolves moderate concerns and tracks follow-ups with patients.
• Kiosk: Educates patients and reports usage trends on kiosks.
• Patient Communication & Advocacy: Coordinates with departments, tailors messaging, and supports patients.
• Referrals: Validates insurance and tracks referral status.
• Scheduling: Schedules specialty visits and coordinates preparation.
• Transport: Coordinates special needs transport.
• Health Information Management (HIM) Coordination: Resolves minor chart issues and assists with release of information (ROI).
• Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.

Education

High School diploma or equivalent

Job description

Inova Health is seeking a dedicated Patient Access Specialist to join the OBGYN team at Ballston. This full-time day shift position runs Monday to Friday and supports registration, scheduling, financial counseling, and HIM coordination across departments.

Ideal candidates hold a high school diploma and have at least 1 year of patient access experience, with a strong emphasis on accuracy, privacy, and patient advocacy within a fast-paced healthcare setting.