Patient Access Specialist: Seamless Registration & Support

CommonSpirit Health; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Hello Humankindness: Dignity Health Medical Group is seeking a Specialist Patient Access to be the first point of contact, guiding patients through registration, scheduling, and financial counseling with empathy. You will use EMR and IDX systems to verify coverage and collect accurate demographics, while ensuring regulatory compliance and data integrity.

Ideal candidates bring strong customer service, attention to detail, and clear communication.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience or industry experience in a healthcare setting.
• Preferred: Associate degree in health-related field.
• Two (2) or more years of relevant experience related to the core functions.

Responsibilities

• Performs registration duties, scheduling functions in the EMR, processes inbound and outbound referrals. Ensures pre-registration process is complete for all assigned accounts at least 5-days prior to the scheduled date of service whenever possible.
• Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance. Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors.
• Obtains accurate patient demographics when registering and scheduling patient, exemplified by accurate spelling, correct abbreviations, punctuation and completeness.
• Obtains authorization/pre-certification from physician's office/insurance company for consults. Follows up on missing authorizations; if not obtained within 48-hours prior to service, contacts patient to advise them of their financial responsibility.
• Answers phones and responds to telephone inquiries quickly and appropriately in a manner that addresses the needs of the caller, and provides exceptional customer service; acts as a resource/liaison for internal and external customers as well as team member.

Skills

Customer service

Communication

Attention to detail

Financial counseling

Data accuracy

Regulatory compliance

Patient advocacy

Education

High school diploma or GED

Associate degree in health related field

Tools

EMR systems

IDX system

Job description

Hello Humankindness: Dignity Health Medical Group is seeking a Specialist Patient Access to be the first point of contact, guiding patients through registration, scheduling, and financial counseling with empathy. You will use EMR and IDX systems to verify coverage and collect accurate demographics, while ensuring regulatory compliance and data integrity.

Ideal candidates bring strong customer service, attention to detail, and clear communication.