Patient Access Specialist: Scheduling, Registration & Finances

Conifer Health Solutions; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Conifer Health Solutions at Resolute Health Hospital is seeking a Patient Access Representative to support scheduling, registration, pre-admission and admission processes. You will collect accurate demographics and explain hospital forms to patients.

The role emphasizes strong customer service, accuracy, and adherence to privacy and compliance standards, with a Wednesday to Saturday, 11 AM–11 PM shift. Vaccination requirements may apply per policy.

Qualifications

• High School Diploma or GED required.
• 0–1 year in a Customer Service role.
• 0–1 year administrative experience in medical facility, health insurance, or related area preferred.
• Some college coursework is preferred.

Responsibilities

• Greet patients and provide world-class customer service.
• Complete full patient registration at date of service.
• Explain and secure hospital and patient forms (Advance Directives, consent, EMTALA, etc.).
• Scan PHI and file patient information packets for upcoming services.
• Assist with scheduling diagnostic procedures and provide appointment instructions.
• Educate patients about financial liabilities and privacy requirements.
• Verify insurance, benefits, and eligibility; obtain authorizations when needed.
• Coordinate post-discharge care scheduling when required.

Skills

Typing 35 wpm

Customer service

PC/CRT/printer

Fast-paced environment

Oral and written communication

Compliance knowledge

Two-area cross-function capability

Education

High School Diploma or GED

Some college coursework

Tools

Scheduling system

Job description

Conifer Health Solutions at Resolute Health Hospital is seeking a Patient Access Representative to support scheduling, registration, pre-admission and admission processes. You will collect accurate demographics and explain hospital forms to patients.

The role emphasizes strong customer service, accuracy, and adherence to privacy and compliance standards, with a Wednesday to Saturday, 11 AM–11 PM shift. Vaccination requirements may apply per policy.