Patient Access Specialist: Scheduling & Care Concierge

Lakewood Health System; Staples (MN); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

PTO & Wellness Time

401K Match

Tuition assistance

HSA contributions

Premiums paid for health insurance

Job summary

Lakewood Health System is hiring a Patient Access Representative to provide professional reception and scheduling services in a growing clinic. The role serves as the first contact for patients and visitors, coordinating registrations, appointments, and financial guidance while ensuring HIPAA-compliant data handling.

The ideal candidate has healthcare or customer service experience, strong communication abilities, and proficiency with EHR systems.

Qualifications

• Detail-oriented with strong organizational and multitasking skills.
• Experience in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.

Responsibilities

• Patient onboarding and registration; collect information and reduce wait times.
• Verify insurance coverage and explain financial responsibilities.
• Schedule and coordinate appointments, manage cancellations, send reminders.
• Educate and assist patients throughout their care journey.

Skills

Detail-oriented

Customer service

Healthcare experience

EHR proficiency

Strong communication

Multitasking

Organizational skills

Tools

EHR systems

Job description

Lakewood Health System is hiring a Patient Access Representative to provide professional reception and scheduling services in a growing clinic. The role serves as the first contact for patients and visitors, coordinating registrations, appointments, and financial guidance while ensuring HIPAA-compliant data handling.

The ideal candidate has healthcare or customer service experience, strong communication abilities, and proficiency with EHR systems.