Patient Access Specialist - Registration & Scheduling

Saint Joseph Hospital - Berea; Berea (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Joseph Berea is seeking a Patient Access Clerk to perform patient registration and admitting functions across hospital access areas, including Emergency Department and main registration, ensuring accurate demographic, insurance, and account data in the EHR.

You will verify eligibility, schedule and manage appointments, communicate financial responsibilities, and support daily access operations while delivering compassionate, relationship-based care in alignment with organizational policies

Qualifications

• High School graduate or GED upon hire.
• 1 year of relevant experience in healthcare or patient access preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time eligibility verification.

Responsibilities

• Perform patient registration across assigned access points with accurate demographic information and insurance eligibility.
• Scan, index, and manage patient documentation to support registration and billing workflows.
• Communicate patient financial responsibility using scripts and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine discrepancies; escalate complex issues per procedures.
• Provide patient-facing support via telephone and other channels.

Skills

Patient registration

Education

High School Diploma or GED

Job description

Saint Joseph Berea is seeking a Patient Access Clerk to perform patient registration and admitting functions across hospital access areas, including Emergency Department and main registration, ensuring accurate demographic, insurance, and account data in the EHR.

You will verify eligibility, schedule and manage appointments, communicate financial responsibilities, and support daily access operations while delivering compassionate, relationship-based care in alignment with organizational policies