Patient Access Specialist - Registration - Full-Time Days - Sheridan, MI

Sheridan Community Hospital; Sheridan Township (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Employer-paid Life Insurance

401(k) with employer match

Tuition/Continuing Education Reimburse

Job summary

Sheridan Community Hospital in Sheridan, MI is seeking a Patient Access Specialist to join our front-line registration team. You will be the first contact patients encounter, ensuring a welcoming experience and smooth access to care.

Key duties include greeting patients, handling multi-line phones, registering in the EHR, verifying insurance, collecting payments, and maintaining privacy. The role supports multiple service lines with a team-focused culture.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience required.
• Healthcare or clinical experience preferred.
• Strong communication and interpersonal skills.
• Working knowledge of medical terminology preferred.
• Ability to learn and navigate EHR systems.
• Strong computer skills in common software
• Typing proficiency is required (50 WPM).
• Detail-oriented, dependable and adaptable.
• Ability to work in a fast-paced, patient-facing environment.

Responsibilities

• Greet patients in person and by phone with professionalism and compassion.
• Answer multi-line phones and direct calls appropriately.
• Register patients accurately in the electronic health record (EHR).
• Verify insurance eligibility and benefits.
• Collect payments and explain financial responsibilities.
• Maintain patient confidentiality and HIPAA compliance.
• Assist with registration for Emergency, Outpatient, Lab, Imaging and other services.
• Distribute and process required forms and documentation.
• Provide directions and support to patients and visitors.
• Maintain accurate and complete patient records.
• Participate in quality improvement and patient safety initiatives.

Skills

Customer service

Communication

Typing 50 WPM

EHR navigation

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Job Details: Job Location: Sheridan Community Hospital - Sheridan, MI 48884, Job Shift: Day, Full-time Patient Access Specialist role in Sheridan, MI. Be the first point of contact for patients in a community hospital focused on compassionate care.

Be the First Impression That Sets the Tone for Patient Care

Sheridan Community Hospital is seeking a Patient Access Specialist to join our front-line registration team.

In this role, you are more than registration—you are the first interaction patients have with our hospital, ensuring a positive, welcoming experience while supporting efficient access to care.

A Location That Works for You

• Approximate 45 minutes from Grand Rapids Metro
• Approximate 60 minutes from Lansing, MI
• Easy commute with less traffic and stress than larger systems
• Close-knit, team-oriented hospital culture

Why This Role Matters

• Ensure accurate and timely patient registration
• Verify insurance to prevent billing delays
• Support smooth patient flow across departments
• Deliver compassionate service from the very first interaction

Patient Access Specialist Responsibilities

• Greet patients in person and by phone with professionalism and compassion
• Answer multi-line phones and direct calls appropriately
• Register patients accurately in the electronic health record (EHR)
• Verify insurance eligibility and benefits
• Collect payments and explain financial responsibilities
• Maintain patient confidentiality and follow HIPAA regulations
• Assist with registration for Emergency, Outpatient, Lab, Imaging, and other services
• Distribute and process required forms and documentation
• Provide directions and support to patients and visitors
• Maintain accurate and complete patient records
• Participate in quality improvement and patient safety initiatives

What We’re Looking For

• High school diploma or equivalent required
• Previous customer service experience required
• Healthcare or clinical experience preferred
• Strong communication and interpersonal skills
• Working knowledge of medical terminology preferred
• Ability to learn and navigate EHR systems
• Strong computer skills (Excel, Word, Outlook)
• Typing proficiency (minimum 50 WPM and high accuracy)
• Detail-oriented, dependable, and adaptable
• Ability to work in a fast-paced, patient-facing environment

Why You’ll Love Working at SCH

• Work in a patient-facing role that truly makes a difference
• Supportive, team-oriented environment
• Opportunity to grow in healthcare operations
• Gain experience across multiple hospital service lines
• Be part of a mission-driven, community-focused organization

Benefits You Can Count On

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance (multiple plan options)
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• 401(k) with employer match
• Tuition/Continuing Education Reimbursement
• Employee Health Hospital Discount

What to Expect

This full-time role involves working day shifts with possible rotation for weekends and holidays based on department needs. Strong communication, attention to detail, and customer service are essential for success in this role.