PATIENT ACCESS REGISTRAR

Sheridan Memorial Hospital; Sheridan (WY); In loco; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

Sheridan Memorial Hospital in northern Wyoming is hiring a Patient Access Registrar. You will create a positive first impression, preregister and register patients, route visitors, and support the Revenue Cycle Team with accurate demographic and insurance information.

Role emphasizes excellent customer service, HIPAA compliance, EMR usage, and clear communication with patients and providers. The position may include limited cashiering duties and collaboration to resolve issues and improve

Competenze

• Minimum six months of customer service experience.
• Knowledge of insurances and healthcare billing preferred.
• Ability to work any day of the week, including holidays, to accommodate customer service needs.
• Keyboarding and office procedures experience preferred.

Mansioni

• Preregister and register patients, escorting them as needed to ensure a smooth arrival experience.
• Accurately gather demographic, emergency and insurance information during preregistration/registration.
• Provide courteous, professional telephone communication and build rapport with patients and hospital staff to support customer service standards.
• Explain consent, Patient Rights forms and other hospital documentation; obtain signatures and respond to questions.
• Perform financial clearance tasks, including eligibility checks and insurance verification, with excellent customer service.
• Demonstrate knowledge of the EMR system; scan documents and alert staff to any discrepancies.
• Maintain a professional environment for patients, families and staff; assist with slow periods and participate in performance improvement.
• Provide limited cashiering duties including receipt of payments and change as needed.
• Coordinate with referring providers and departments to exchange information for reimbursement.

Conoscenze

Customer service

Communication skills

Multitasking

Formazione

High school diploma or equivalent

Descrizione del lavoro

ABOUT SHERIDAN MEMORIAL HOSPITAL

At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully.

JOB SUMMARY

Service excellence and a culture of kindness are priorities for Sheridan Memorial Hospital. The Patient Access Registrar is responsible for providing excellent patient experience and supporting Sheridan Memorial Hospital’s Revenue Cycle Tam through efficient collection and verification of demographic and insurance information while providing a welcoming environment to all patients and their guests who arrive for care.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Creates a positive impression for each patient, family member, visitor or staff while performing the tasks of preregistering, registering, routing or escorting patients, family or visitors.
• Accurately gathers necessary demographic, emergency and insurance information for preregistration/registration on all patients.
• Performs courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, and hospital staff, promoting excellent customer service in every interaction.
• Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital's mission and values, regulatory compliance requirements, payer requirements, EMTALA, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital's policies.
• Explains consent forms, Patient Rights forms, and other hospital documentation as needed and obtains signatures on the forms and responds to all questions in a professional, non-judgmental manner.
• Performs the necessary financial clearance processes, i.e. eligibility, address and insurance verification with professional and excellent customer service.
• Demonstrates knowledge of the EMR, correctly scans documentation and alerts appropriate personnel of incorrect documentation.
• Maintains a professional atmosphere for patients, family members and staff.
• Proactively seeks solutions to address patient issues and concerns. Offers assistance without being prompted and takes initiative to perform other tasks during slow times. Actively participates in performance improvement.
• Escorts patients, family, caregivers and guests as necessary and provide physical assistance to patients who require additional assistance.
• Conducts limited cashiering duties to include receipt of patient payments, processing petty cash reimbursements and providing staff and guests with change.
• Communicates with referring provider’s office, clinical department(s) and/or appropriate personnel to exchange necessary information to provide and receive reimbursement for services.

MINIMUM QUALIFICATIONS — Education / Experience / License and Certifications

• High school graduate or equivalent.
• Minimum six months’ customer service experience.
• Knowledge of Insurances and Healthcare Billing, preferred
• Ability to work any day of the week, including holidays, to accommodate customer service needs.
• Keyboarding, filing, office procedure classes and/or experience preferred.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.

Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.