Patient Access Specialist Radiology Oncology

adventhealth; Orlando (FL); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Orlando, FL is seeking a Customer Access Specialist to support financial clearance and patient access. The role involves cashiering, eligibility verification, pre-certifications, and accurate data entry to maximize upfront collections. Strong HIPAA knowledge and bilingual English/Spanish are preferred.

Benefits start day one, with full-time day shifts and competitive pay. Candidates with an Associate degree and CHAA certification are encouraged to apply as part of AdventHealth's

Qualifications

• Associate degree preferred for this role.
• Certified Healthcare Access Associate (CHAA) preferred.
• 1+ year of customer services experience required.
• Knowledge of HIPAA and patient privacy.
• Bilingual English/Spanish preferred.

Responsibilities

• Ensure all financial assessments, eligibility, and benefits memos are clear and updated.
• Perform cashiering tasks, daily batching and cash reconciliation.
• Verify authorizations and pre-certifications to avoid denials.
• Maintain knowledge of online eligibility and pre-certification tools.
• Monitor patient tracking boards to identify registration needs.
• Review collection reports and meet upfront cash collection goals.
• Create accurate good faith estimates and document collections accordingly.
• Identify patients, verify demographics, and secure required forms.
• Facilitate timely discharge and maximize reimbursement.
• Register patients for services in compliance with policies.

Skills

Customer service

Microsoft Office

Cerner

HIPAA knowledge

Bilingual English/Spanish

Cashiering / billing

Education

Associate degree

CHAA certification

Health Services Administration related field

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift: Day (United States of America)

Address: 10961 NARCOOSSEE RD

City: ORLANDO

State: Florida

Postal Code: 32832

Job Description:

Shift: Days

Schedule: Monday-Friday 7:30am-4pm and 8am-4:30pm

• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Performs cashiering functions, such as daily batching and cash reconciliation, with accuracy.
• Uses utmost caution to ensure authorizations and pre-certifications are correct to avoid rejections and/or denials.
• Maintains current and thorough knowledge of online eligibility and pre-certification tools.
• Achieves productivity standards by monitoring patient tracking boards to proactively identify patients requiring registration.
• Reviews all collection reports timely as assigned by leadership. Meets or exceeds upfront collection standard goals to protect the financial standing of AdventHealth.
• Creates accurate good faith estimates to maximize up-front cash collections and adds collection documentation where required.
• Properly identifies patients, ensures armband accuracy, inputs demographic information, and secures required forms.
• Facilitates timely discharge and maximizes reimbursement. Works patient accounts regarding insurance identification, selection, and required protocols.
• Registers patients for services, ensuring accuracy and compliance with regulatory policies. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties
• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computers, facsimiles, copiers, and scanners
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion
• Ability to communicate professionally and effectively in English, both verbally and in written form
• Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
• Ability to follow complex instructions and procedures, with a close attention to detailKnowledge of computer programs, such as Cerner
• Basic knowledge of medical terminology
• Exposure to insurance benefits; ability to decipher insurance benefit information
• Bilingual - English/Spanish

Education:

Associate [Preferred]

Field of Study:

in Health Services Administration or other related medical or business field Preferred

Work Experience:

• 1+ customer services [Required]
• Prior collections [Preferred]

Licenses and Certifications:

Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.79 - $26.86

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse : https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.