Consumer Access Administration Specialist

adventhealth; Florida; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid Time Off from Day One

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Florida is seeking a Financial Counselor to support patient billing and insurance-related processes. The role focuses on accurate up-front estimates, explaining patient financial responsibility, and facilitating payment options while coordinating with clinical teams.

The ideal candidate will have 1+ year in consumer access, associat e degree preferred, and strong Excel and HIPAA knowledge. On-site position at Altamonte Springs with comprehensive benefits.

Qualifications

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Intermediate knowledge of Microsoft programs including Excel and familiarity with database programs.
• Ability to operate general office machines and learn multiple tasks efficiently.
• Ability to communicate professionally and effectively, both verbally and written.

Responsibilities

• Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required.
• Calculates patients' co-pays, deductibles, and co-insurance, providing personalized estimates of financial responsibility prior to service.
• Advises patients of expected costs and collects payments or arranges payment plans.
• Connects patients with financial counseling or Medicaid eligibility vendors and assists with inquiries.

Skills

Mature judgement

Microsoft Excel

Customer service

Communication

HIPAA knowledge

Education

Associate

High School

Tools

EMR system

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

601 E ALTAMONTE DR

City:

ALTAMONTE SPRINGS

State:

Florida

Postal Code:

32701

Job Description:

Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required. Calculates patients' co-pays, deductibles, and co-insurance, providing personalized estimates of financial responsibility prior to service. Advises patients of expected costs, collects payments, or makes appropriate payment agreements. Attempts to collect patient cost-sharing amounts and outstanding balances before service when necessary. Informs patients of convenient payment options and follows deferral procedures as required. Connects patients with financial counseling or Medicaid eligibility vendors and assists with Customer Service-related inquiries. Discusses financial arrangements for newborns with legal guardians, informs patients of the timeframe for enrolling a newborn in coverage, and provides necessary documentation. Performs cashiering functions such as collections and cash reconciliation with accuracy in support of pre-established legal and financial guidelines. Maintains a working relationship with clinical partners to ensure open communications between clinical, ancillary, and Consumer Access departments. Provides timely and continual coverage of assigned work area to offer prompt patient service and arranges relief coverage during extended time away from assigned registration area. Contacts insurance companies to obtain and verify insurance eligibility and benefits, correcting demographic, insurance, or authorization-related errors. Registers patients for all services, ensuring accuracy and consistently provides excellent customer service. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Mature judgement in dealing with patients, physicians, and insurance representatives. [Preferred]
• Intermediate knowledge of Microsoft programs including Excel and familiarity with database programs [Preferred]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner. [Preferred]
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion. [Preferred]
• Ability to communicate professionally and effectively, both verbally and written [Preferred]
• Ability to adapt in ever changing healthcare environment. [Preferred]
• Ability to follow complex instructions and procedures, with a close attention to detail. [Preferred]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies. [Preferred]
• Exceptional customer service skills [Preferred]
• Advanced understanding of insurance knowledge and benefits [Preferred]
• Advanced understanding of hospital electronic medical record (EMR) system [Preferred]
• Basic medical terminology [Preferred]
• Must be able to read, write, and speak conversational English. [Preferred]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties. [Preferred]
• Intermediate medical terminology [Preferred]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Work Experience:

• 1+ year consumer access or related experience [Required]
• 2+ years of direct consumer access experience [Preferred]

Licenses and Certifications:

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.80 - $28.48

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employe