Patient Access Specialist - Pre-Registration PRN

Phoebe Putney Health Systems, Inc.; Albany (GA); On-site; USD 25,000 - 33,000; Part time

Job summary

Phoebe Putney Health Systems, Inc. in Albany, Georgia seeks a Patient Access Specialist to provide a smooth registration experience for patients and families, including scheduling appointments and verifying insurance eligibility. You will collect payments at the point of service while ensuring HIPAA compliance.

Qualifications include a High School Diploma or GED, preferred associate degree, and 1+ year in health care. CHAA within 15 months is required; CPAR acceptable.

Qualifications

• High School Diploma or GED required.
• Associate degree in a related field preferred.
• 1+ year health-related experience (hospital or physician's office) preferred.
• CHAA certification within 15 months of hire; CPAR acceptable.

Responsibilities

• Proficient in time management and prioritization to match patient flow and admissions.
• Educate patients and designated individuals on their rights and responsibilities as hospital patients.
• Verify insurance eligibility and other forms of reimbursement; collect payments at point of service.
• Adhere to all hospital and departmental policies, attending required trainings and competency evaluations.

Skills

Time management

Prioritization

Patient education

Customer service

Education

High School Diploma or GED

Associate Degree in related field

Job description

Job Number:34117Location:Phoebe North CampusStreet Address:2000 Palmyra RdCity, State:Albany, GeorgiaZip Code:31701Department:PPHS PATIENT CONTACT CENTERShift:DaysJob Type:PRN/Per DiemPosted Date:2026-05-07Job Description Summary:Patient Access Specialists will provide hospital personnel, patients, and their families with a seamless and efficient registration experience including scheduling patient appointments. Patient Access Specialists are instrumental in verifying the eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service. All staff will be cross-functionally trained to support all areas of registration. Performs all other duties as assigned.Description:QualificationsHigh School Diploma or GED (Required)2 year / Associate Degree in in a related field (Preferred)Work Experience1+ years Health related field (hospital or Physician's office) (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) within 15 months of hirePrevious Certified Patient Account Representative (CPAR) certification acceptableEssential FunctionsMust be proficient in time management and identifying priorities.Analyze and disseminate physician orders to appropriately match services to the planned admission.Responsible for educating patients and designated individuals on their rights and responsibilities as a hospital patient.Securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).Instrumental in verifying eligibility of insurance and other forms of reimbursement along with collecting money due at the point of service.Additional DutiesAdheres to the hospital and departmental attendance and punctuality guidelines.Performs all job responsibilities in alignment with the core values, mission, and vision of the organization.Performs other duties as required and completes all job functions as per departmental policies and procedures.Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs.For non-clinical areas, has attended training and demonstrates the usage of age-specific customer service skills.Wears protective clothing and equipment as appropriate.