Patient Access Specialist - Pediatric GI (Epic)

Franciscan Missionaries of Our Lady Health System Inc; Baton Rouge (LA); On-site; USD 34,000 - 46,000; Full time

Job summary

Franciscan Missionaries of Our Lady Health System Inc. is seeking a Patient Access Representative 1 for Pediatric Gastroenterology to register patients, verify coverage, and collect payments with a focus on a best-in-class patient experience.

The role collaborates with physicians and nursing staff to complete referrals, grant MyChart access, and maintain accurate patient records while supporting clinic operations and performance initiatives.

Qualifications

• 6 months relevant experience in customer service, billing, registration, finance, or accounting in a medical office, hospital setting, or insurance office.
• A bachelor's degree substitutes for required experience.
• High School or equivalent required.

Responsibilities

• Accurately and efficiently register patients in Epic; monitor patient flow to ensure best-in-class experience.
• Monitor schedules and determine financial responsibility; arrange payment plans and assist access to resources.
• Coordinate referrals with physicians and staff to meet payor requirements timely.
• Provide MyChart access and empower patient access to information.
• Update patient records and charges as needed.
• Support clinic operations; handle cash and ensure payments credit correctly.
• Support performance excellence initiatives and improve patient outcomes and satisfaction.
• Provide training and orientation as needed; perform other duties as assigned.

Skills

Customer service

Multi-tasking

Critical thinking

Communication

Education

High School diploma or equivalent

Tools

Epic software

Job description

Franciscan Missionaries of Our Lady Health System Inc. is seeking a Patient Access Representative 1 for Pediatric Gastroenterology to register patients, verify coverage, and collect payments with a focus on a best-in-class patient experience.

The role collaborates with physicians and nursing staff to complete referrals, grant MyChart access, and maintain accurate patient records while supporting clinic operations and performance initiatives.