Patient Access Representative 1 - Pediatric Gastroenterology

Baton Rouge Health District; Baton Rouge (LA); On-site; USD 19,286 - 26,174; Full time

Job summary

Baton Rouge Health District in Baton Rouge, LA is seeking a Patient Access Representative 1 in Pediatric Gastroenterology to register patients in Epic, verify insurance, and collect payments, delivering a best‑in‑class patient experience.

The role requires strong customer service, attention to detail, and the ability to navigate complex payor requirements. Training on Epic will be provided; candidate must be prepared to multi‑task in a fast-paced clinic setting.

Qualifications

• 6 months of relevant experience in customer service, billing, registration, finance, or accounting in a medical setting.
• A bachelor's degree substitutes for required experience.
• Education: High School diploma or equivalent.
• Demonstrated computer literacy and ability to learn Epic during the introductory period.

Responsibilities

• Register patients accurately in Epic and manage clinic flow to improve the patient experience.
• Review schedules to determine financial responsibility and arrange payment plans.
• Assist with referrals to providers/services per payor requirements.
• Facilitate MyChart access and update patient records.
• Enter and update charges; support clinic operations and cash handling.
• Contribute to performance excellence and staff training as needed.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Critical thinking

Professional demeanor

Computer literacy

Epic proficiency

Education

High School diploma or equivalent

Tools

Epic EMR

Job description

Patient Access Representative 1 - Pediatric Gastroenterology

Job Description

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Responsible for understanding and compliance of state and federal regulations related to hospital registrations.

Responsibilities

• Accurately and efficiently register patients in Epic; monitor and manage the flow of patients through the clinic using initiative to ensure the patient experience is best in class.
• Monitor patient schedules and review accounts to determine the patient's financial responsibility and arrange payment plans to collect. Assist patients with access to government and community resources to enhance their access to health care services.
• Work closely with physicians, nurse practitioners and nursing staff to ensure referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitate the patient's access to information including but not limited to MyChart access.
• Accurately update patient records as needed.
• Accurately enter and update charges as necessary.
• Clinic Operations
  • Actively support clinic, hospital and health system initiatives related to improvement in day‑to‑day operations.
  • Manage cash in accordance with established policies and procedures to ensure that payments are accurately credited to patient accounts and cash is maintained securely.
  • Meet site collection goals.
• Performance Excellence
  • Actively support the organization’s performance excellence initiatives.
  • Perform duties in a manner that improves patient outcomes and satisfaction scores.
  • Actively support the organization’s Culture of Excellence, using initiative to suggest improvements to patient experience and the environment of care.
  • Provide quality training and orientation for other team members when assigned.
• Other Duties as Assigned
  • Perform other duties as assigned or requested.

Qualifications

Experience – 6 months relevant experience in customer service, billing, registration, finance, or accounting in a medical office, hospital setting, or insurance office. A bachelor's degree substitutes for required experience.

Education – High School or equivalent.

Special Skills – Professional demeanor, excellent customer service skills, ability to multi‑task, critical thinking, demonstrated computer literacy, and ability to learn and demonstrate proficiency in Epic during the introductory period.

FMOL Health team members will only communicate with job applicants using official @fmolhs.org email addresses. If you receive any message regarding job opportunities or your application from a non @fmolhs.org email address, do not respond and report the message as phishing / spam and delete it.