Patient Access Specialist I (Fully Remote)

Franciscan Medical Group; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Franciscan Medical Group in the Puget Sound region seeks a patient access representative to support check-in and check-out, collect demographics and insurance information, and help with registration and billing.

The role is remote with on-site training for local candidates and remote training for others; it requires a reliable 100 Mbps internet connection and standard business hours Monday through Friday, with occasional weekend shifts.

Qualifications

• Minimum one year of customer service experience.
• Healthcare environment experience preferred.
• Strong critical thinking and problem-solving skills in a fast-paced environment.
• Shifts: Monday through Friday with occasional weekends; 7:00 a.m. to 6:00 p.m.
• Remote position with on-site training for local candidates and remote training for others.
• Requires reliable high-speed internet with 100 Mbps download and Ethernet connection.

Responsibilities

• Interact with patients in person and by phone to support check-in and check-out processes.
• Collect and update demographic and insurance information to ensure accurate registration and billing.
• Verify insurance eligibility and benefits to reduce claim denials and reimbursement delays.

Skills

Customer service

Critical thinking

Problem solving

Fast-paced environment

Job description

• Interact with patients in person and by phone to support check-in and check-out processes.
• Collect and update demographic and insurance information to ensure accurate registration and billing.
• Verify insurance eligibility and benefits to reduce claim denials and reimbursement delays.

Qualifications:

• One year of customer service work experience required.
• Healthcare environment experience preferred.
• Strong critical thinking and problem-solving skills in a fast-paced environment.
• Monday through Friday with occasional weekends; shifts vary between 7:00 a.m. and 6:00 p.m.
• Remote position with on-site training for local candidates and remote training for others.
• Requires reliable high-speed internet with 100 Mbps download and Ethernet connection.

Franciscan Medical Group

A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.