Patient Access Specialist I

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health in Memphis, TN seeks an Outpatient Patient Access Specialist I to be the primary access point for scheduling and registration. You will gather, enter and verify registration information and coordinate insurance verification and co-pay estimation.

In this role you will answer incoming calls, handle scheduling queues, and support encounter prep while maintaining patient confidentiality and HIPAA compliance.

Qualifications

• High School Diploma or equivalent required.
• Clerical training or administrative support program preferred.
• Minimum 2 years clerical, customer service, or related experience (medical office preferred).

Responsibilities

• Answer incoming calls to support patients’ scheduling needs.
• Complete and verify registration information.
• Obtain information for insurance verification when scheduling new patients.
• Inform patients of expected co-pays and any outstanding balances.
• Support encounter prep, eligibility checks, and appointment queues (schedule, reschedule, no-show).
• Back up coverage for relief and absences.
• Maintain confidentiality per HIPAA and privacy policies.
• Communicate with manager daily.
• Work as part of a team to deliver quality service.

Skills

Clerical skills

Customer service

Communication

Attention to detail

Team player

Education

High School diploma or equivalent

Clerical training / administrative support

Job description

A Brief OverviewThe Outpatient Patient Access Specialist I serves as the primary access point for patients seeking appointments with providers in clinic practices. This position is responsible for the gathering, entry and verification of registration information. In addition, this position is responsible for the effective scheduling of patient appointments in a timely and accurate manner.What you will doAnswers incoming call to support patients’ needs, as well as making outgoing calls when necessary.Completes and verifies registration information for each patient: * Verifies patient identity per protocol. * Verifies address utilizing open ended questions. * When scheduling new patients, is responsible for obtaining necessary information for insurance verification. * Ensures benefit verification process for current service date has been completed.Informs patients of expected co-pays as well as any outstanding self-pay balances.Works assigned work queues on a frequent basis throughout the day. Supports encounter prep, eligibility checks, appointments in queue to schedule, re-schedule, or no-show follow-up.Backs up and provides coverage for relief and absences as required. Demonstrates flexibility of work schedule/duty assignments.Transfers calls to appropriate clinical or clinic staff as necessary.Works effectively as a team member within department and with patients to provide quality service through communication, cooperation and collaboration.Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).Maintains communication with manager on daily basis.QualificationsHigh School Diploma or equivalent with related course work Required andCompletion of a clerical training or administrative support program PreferredMinimum 2 years experience clerical, customer service, or related experience such as medical office experience, or have received technical school training in practice operations. RequiredPhysical DemandsStanding - OccasionallyWalking - OccasionallySitting - ConstantlyLifting - RarelyCarrying - RarelyPushing - RarelyPulling - RarelyClimbing - RarelyBalancing - RarelyStooping - RarelyKneeling - RarelyCrouching - RarelyCrawling - RarelyReaching - RarelyHandling - OccasionallyGrasping - OccasionallyFeeling - RarelyTalking - ConstantlyHearing - ConstantlyRepetitive Motions - FrequentlyEye/Hand/Foot Coordination - FrequentlyRegional One Health is an equal opportunity employer.