Patient Access Specialist (Float) – Travel & Front Desk

Compass Health Network; Osage Beach (MO); On-site; USD 22,000 - 31,000; Full time

Job summary

Compass Health Network is seeking a Customer Relations Specialist (Float) to be the welcoming face across our regional clinics. You will greet clients, support front-desk operations, and verify information at each visit. This role is cross-trained to support multiple locations and involves travel within the region.

Schedule: Monday–Friday, 8am–5pm. This is a full-time position with a mission-driven team focused on removing barriers to care and delivering compassionate, patient-centered service.

Qualifications

• At least one year of customer service experience required.
• High School/GED preferred.

Responsibilities

• Greet clients with warmth and professionalism upon arrival.
• Manage check-in/check-out processes, appointment confirmations, and daily schedules.
• Verify and update insurance and demographic information at each visit.
• Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms.
• Answer phones courteously and route calls/messages appropriately.
• Monitor lobby and waiting area to ensure a welcoming and timely experience.
• Balance daily cash collections and submit to designated supervisor.
• Disperse incoming mail and ensure the front-desk area is clean and organized.
• Collaborate with clinical and office staff to support smooth clinic operations.
• Travel to multiple Compass Health clinic sites in the region as assigned.
• Maintain regular attendance and flexibility to accommodate changing schedules.
• Maintain confidentiality and comply with HIPAA and organizational policies.

Skills

Customer service

Education

High School/GED

Job description

Compass Health Network is seeking a Customer Relations Specialist (Float) to be the welcoming face across our regional clinics. You will greet clients, support front-desk operations, and verify information at each visit. This role is cross-trained to support multiple locations and involves travel within the region.

Schedule: Monday–Friday, 8am–5pm. This is a full-time position with a mission-driven team focused on removing barriers to care and delivering compassionate, patient-centered service.