Patient Access Specialist — Fast, Compassionate Care

R1 RCM; Murray (UT); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM is seeking a Patient Service Representative (Registration) to be the first point of contact for patients at Intermountain Medical Center on-site in Murray, UT. You’ll register patients, gather accurate data, and facilitate fast, compassionate access to care in a busy healthcare setting.

You’ll work with multiple computer systems, handle check-ins, and collaborate with care teams to support efficient patient flow and revenue cycle processes.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Detail orientation

Fast-paced environment

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Service Representative (Registration) to be the first point of contact for patients at Intermountain Medical Center on-site in Murray, UT. You’ll register patients, gather accurate data, and facilitate fast, compassionate access to care in a busy healthcare setting.

You’ll work with multiple computer systems, handle check-ins, and collaborate with care teams to support efficient patient flow and revenue cycle processes.