Evening Patient Access Specialist

R1 RCM; Cedar City (UT); On-site; USD 22,041 - 28,929; Full time

Job summary

R1 RCM on-site at Intermountain Cedar City Hospital seeks a Patient Registration Representative to greet patients, verify information, and guide them through the check-in process with empathy. You’ll work across systems to ensure accurate data capture and timely access to care in a fast-paced environment.

As the first contact for patients, you’ll gather details, explain insurance forms, and help with cost estimates while collaborating with clinical teams to keep patient flow smooth.

Qualifications

• Exceptional customer service experience, communication, and interpersonal skills.
• Strong composure and professional demeanor in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Experience with patient access, medical registration, insurance verification, or front desk work is a plus.
• High School Diploma or GED.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Call handling

Adaptability

Education

High School Diploma or GED

Job description

R1 RCM on-site at Intermountain Cedar City Hospital seeks a Patient Registration Representative to greet patients, verify information, and guide them through the check-in process with empathy. You’ll work across systems to ensure accurate data capture and timely access to care in a fast-paced environment.

As the first contact for patients, you’ll gather details, explain insurance forms, and help with cost estimates while collaborating with clinical teams to keep patient flow smooth.