Patient Access Specialist - Emergency Department

MaineHealth; Brunswick (ME); On-site; USD 36,000 - 48,000; Full time

Job summary

MaineHealth is seeking a Patient Access Specialist for its Emergency Department. This entry-level role focuses on patient registration, insurance verification, and providing exceptional customer service. The position offers a potential sign-on bonus and the opportunity to join a supportive healthcare team dedicated to delivering top-notch care.

Benefits

Paid parental leave

Flexible work policy

Student loan assistance

Training and education resources

Well-being resources

Qualifications

• Prior clerical healthcare experience preferred.
• Exceptional customer service skills.
• Available for two-week training prior to start.

Responsibilities

• Initial contact for patients, ensuring accurate registration.
• Insurance verification and medical necessity validation.
• Collecting amounts due and assisting with patient needs.

Skills

Customer service

Clerical support

Education

High school diploma or GED

Job description

Patient Access Specialist - Emergency Department

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Patient Access Specialist - Emergency Department

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Description

Clerical/Administrative Support

Req #: 11231

For a limited time MaineHealth is offering up to $4,000 Sign on bonus for all eligible Patient Access Emergency Department!

Eligible candidates are hired (offer accepted) into a Full or Part time Patient Access Emergency Department position. Bonus amount prorated for Part time hires, per diem hires are ineligible.

Current MaineHealth member employees are ineligible; former MaineHealth Members are ineligible until greater than 6 months separation from employment.

Applicant must be available for two-week training prior to start.

Summary

ThePatient Access Specialist - Emergency Department role is the initial contact for patients with Mid Coast Hospital, and as such must demonstrate exceptional customer service skills in all interactions. This position has the responsibility for complete and accurate patient registration, insurance verification, medical necessity validation, identifying and collecting amounts due from the patient, entering orders, and providing for an efficient flow of clinical, administrative and clerical tasks. Obtains patient’s signatures on consent and assignment forms and applicable insurance denial notices. Assists with and arranges accommodations for patients with special needs. All tasks are required to be done per established protocols and accuracy standards while demonstrating the Champions of Care expectations of Welcome, Listen and Serve. To be successful in this role, the employee must be competent, flexible, and adaptive to changes in healthcare delivery and technology.

Required Minimum Knowledge, Skills, And Abilities (KSAs)

• Education: High school diploma or GED preferred.
• License/Certifications: N/A
• Experience: Previous clerical healthcare and customer service experience preferred.
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: N/A
  
  

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

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