Patient Access Specialist - Elevate Patient Experience

Trinity Health; Langhorne (Bucks County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement Savings Program

Paid Time Off

Tuition Reimbursement

Free Parking

Job summary

Trinity Health’s St. Mary Medical Center seeks a Patient Access Representative to manage outpatient, ER and inpatient registration, including upfront cash collection and insurance verification.

You will verify benefits, handle pre-certifications, and ensure patients meet financial requirements while delivering patient-focused service. The role includes rotating shifts, including ER, and collaborating with care teams.

Qualifications

• Associate degree preferred.
• Minimum 1 year experience in insurance verification and medical office/hospital customer service.
• Outpatient Registration experience required.
• HFMA CRCR or NAHAM CHAA within 1 year of hire.

Responsibilities

• Verifies insurance benefits and checks necessity of pre-certification, authorization and referral.
• Performs medical necessity checks where needed.
• Secures patient signatures for required hospital forms and collection of patient’s financial responsibility.
• Provides professional, quality customer service and timely resolution to customer problems.
• Communicates revenue cycle related issues to patients, physicians, and hospital staff.
• Rotates into various areas of Patient Access and may work ER shifts.

Skills

Insurance verification

Customer service

Outpatient Registration

Communication

Education

Associate degree (Preferred)

HFMA CRCR

NAHAM CHAA

Job description

Trinity Health’s St. Mary Medical Center seeks a Patient Access Representative to manage outpatient, ER and inpatient registration, including upfront cash collection and insurance verification.

You will verify benefits, handle pre-certifications, and ensure patients meet financial requirements while delivering patient-focused service. The role includes rotating shifts, including ER, and collaborating with care teams.