Patient Access Specialist: Data-Driven & Patient-Focused

Trinity Health; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Trinity Health in Davenport, IA seeks an entry-level Patient Access Account Specialist to support outpatient and inpatient registration, verify insurance, and collect patient payments.

You will use multiple system applications to compile information, analyze data, and produce reports for leadership while upholding Trinity Health policies and patient confidentiality. Previous hospital registration experience is a plus.

Qualifications

• Entry level position. Minimum one (1) year customer service experience. Patient Access experience preferred.
• Additional minimum qualification of two plus (2+) years hospital registration or insurance verification experience.
• Uses specialized knowledge to support key areas of the organization related to an area of expertise.
• Resolves items & ensures claims are billed accurately. Processes payments timely.

Responsibilities

• Provides patient-focused customer service and performs registration and insurance verification.
• Collects patient payments and ensures financial requirements including Medicare pre-certifications and referrals.
• Maintains knowledge of policies, procedures and compliance to ensure quality and safety.
• Prepares and distributes analytical reports and supports performance improvement initiatives.

Skills

Customer service

Data analysis

Communication

Critical thinking

Problem-solving skills

Job description

Trinity Health in Davenport, IA seeks an entry-level Patient Access Account Specialist to support outpatient and inpatient registration, verify insurance, and collect patient payments.

You will use multiple system applications to compile information, analyze data, and produce reports for leadership while upholding Trinity Health policies and patient confidentiality. Previous hospital registration experience is a plus.