Patient Access Specialist – Compassionate Frontline Care

R1 RCM, Inc.; Saint Augustine (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. is seeking a Patient Registration Associate to join the healthcare customer service team at Ascension St Vincent's Health Center - St Johns in Saint Augustine, FL.

This PRN, part-time role requires flexibility to cover day, evening, and overnight shifts across 8–12 hour blocks, with on-call rotations and weekend availability. You will be the first point of contact for patients, delivering fast, compassionate, and accurate access to care while supporting diverse systems and

Qualifications

• Exceptional customer service experience and interpersonal skills.
• Fast-paced environment with professionalism and composure.
• Ability to multitask and prioritize with high attention to detail.
• Willingness to work across multiple departments and shift times.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics, collect co-pays and provide cost estimates where applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Detail oriented

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Registration Associate to join the healthcare customer service team at Ascension St Vincent's Health Center - St Johns in Saint Augustine, FL.

This PRN, part-time role requires flexibility to cover day, evening, and overnight shifts across 8–12 hour blocks, with on-call rotations and weekend availability. You will be the first point of contact for patients, delivering fast, compassionate, and accurate access to care while supporting diverse systems and