Patient Access Specialist - Compassionate Call Center

Serenity Mental Health Centers; Mesa (AZ); Sur place; USD 23 000 - 27 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision coverage

401(k) retirement plan

Paid time off

Flexible scheduling

Bilingual differential (Spanish/EN)

Résumé du poste

Serenity is seeking a Call Center Representative – Customer Support in Mesa, AZ. This full-time role offers paid training, a bilingual differential, and growth opportunities within Serenity’s patient access team.

You'll handle high-volume inbound calls, guide conversations to help patients move forward, document details in CRM, and contribute to a smooth patient journey from first contact to appointment scheduling.

Qualifications

• High school diploma or GED.

Responsabilités

• Handle a high volume of inbound calls from prospective and existing patients who have already expressed interest in Serenity.
• Build trust through active listening and thoughtful questions to understand each person's needs.
• Turn inbound interest into scheduled appointments by helping callers understand options and determine the right next step.
• Navigate questions, hesitation, and concerns by identifying barriers and working with callers to find solutions.
• Educate callers about Serenity's services and what to expect from their experience.
• Document conversations and patient information in CRM and scheduling systems.

Description du poste

Serenity is seeking a Call Center Representative – Customer Support in Mesa, AZ. This full-time role offers paid training, a bilingual differential, and growth opportunities within Serenity’s patient access team.

You'll handle high-volume inbound calls, guide conversations to help patients move forward, document details in CRM, and contribute to a smooth patient journey from first contact to appointment scheduling.